Tracy Wallace
First Presbyterian Church
Chapman,KS
6
years of professional experience
Detail-oriented Property Management professional with five years of experience in residential operations and tenant relations. Expertise in property maintenance coordination and regulatory compliance. Proven ability to maintain safety protocols and enhance resident satisfaction through effective communication and problem-solving. Committed to fostering positive living environments and driving operational efficiency.
Work History
Church Secretary
1 Month- Coordinated scheduling for church events, optimizing resource allocation and attendance tracking.
- Developed weekly bulletins, improving clarity of announcements and engagement within the community.
- Managed church communications, ensuring timely dissemination of information to congregation and staff.
- Maintained accurate records of membership and contributions, enhancing data integrity and accessibility.
- Created and updated membership rosters, church documents and basic reports.
- Handled church correspondence, member database and building scheduling.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
Resident Associate/Leasing Consultant
4 Years 9 Months- Guided future residents through lease agreements over the phone, highlighting benefits of living on post.
- I have collected rent pavements and security deposits while preparing the lease agreement.
- Fort Riley has been 98% occupied three years in a row.
- Managed daily wait list by coordinating with prospective residents and minimizing vacancy loss. daily by ensuring the closest move in date as possible to see by minimizing vacancy loss.
- Warm call resident after they move in to see how things are going.
- I have worked the market homes off post, to see what the prices are going for off post.
- Assisted new residents with the move-in process, ensuring a smooth transition into the community.
- Provided prompt assistance during emergencies.
- Coordinated with vendors to schedule repairs.
- Educated new residents on policies and procedures.
- Collaborated with other team members to all residents' needs.
- Conducted property tours for potential residents, highlighting amenities and promoting the benefits of residency at the community.
- I have audited the leases after the residents have moved in inputting notes into their accounts.
- Managed lease renewals and provided thorough information on available options, resulting in informed decision-making by residents.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Collaborated with team members to address and support all resident needs effectively.
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Managed leasing documentation, ensuring compliance with company policies and regulations.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Built professional networks by engaging with industry associations and local organizations. by engaging in professional, industry and government organizations.
Resident Associate
2 Years 4 Months- Conducted property tours for prospective tenants, effectively showcasing community amenities and promoting the benefits of residency.
- Improved resident satisfaction by promptly addressing concerns and delivering exceptional customer service.
- Facilitated seamless move-in and move-out processes, ensuring smooth transitions for residents.
- Resolved resident conflicts related to noise and disturbances, promoting a respectful and harmonious community.
- Coordinated community activities and events to boost resident engagement and satisfaction.
- Coordinated community activities and events to enhance resident engagement and satisfaction.
- Provided timely assistance during emergency situations, prioritizing resident safety and well-being.
- Supported marketing initiatives by creating engaging social media content highlighting property features and community benefits.
- Addressed resident concerns promptly, delivering exceptional customer service to enhance overall satisfaction.
- Handled sensitive personnel and financial information with a high level of confidentiality and discretion.
Education
Associate of Science - Business Administration: Business
High School Diploma
Skills
Effective communication
Communication – Clear and professional verbal and written communication skills
with the ability to convey information effectively to diverse audiences.
Organization – Strong ability to prioritize tasks
manage documentation
and maintain structured workflows.
Time Management – Efficient in meeting deadlines
balancing multiple responsibilities
and optimizing productivity.
Relationship management
Database management
Event Coordination – Experienced in planning
leading
and documenting productive meetings with clear outcomes and action items.
Analytical problem-solving
Multitasking – Capable of managing multiple projects simultaneously while maintaining attention to detail.
Client-focused service
Timeline
Church Secretary
First Presbyterian Church
07.2026 - CurrentRead More
Resident Associate/Leasing Consultant
Corvias Property Management
07.2021 - 04.2026Read More
Resident Associate
Corvias Military Property Management
06.2020 - 10.2022Read More
Crescent High School
High School Diploma
Read More
Barton County Community College
Associate of Science from Business Administration: Business
Read More