Tracy Wayland
Kansas City,MO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Office Assistant
Home Pros Repairs & Remodeling
06.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
Dental Hygiene Assistant
Stites Family Dental
07.2021 - 12.2021
- Prepared patient for x-rays and gathered x-ray films.
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Administered routine dental hygiene procedures and treatments.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
Customer Service Representative
State Beauty Supply
06.2016 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Stocked shelves with new product
- Cashier
Education
No Degree - Dental Assisting
Summit Dental Assistant Academy
Lee's Summit, MO04.2020
No Degree - Cosmetology
College of Hair Design
Overland Park, KS05.1992
Associate of Arts - Business Administration
Johnson County Community College
Overland Park, KS05.1990
Skills
- Excellent Customer Service Skills
- Sales
- Phone Etiquette
- Data Entry
- Clerical Skills
Timeline
Dental Hygiene Assistant
Stites Family Dental
07.2021 - 12.2021
Office Assistant
Home Pros Repairs & Remodeling
06.2021 - Current
Customer Service Representative
State Beauty Supply
06.2016 - 07.2018
No Degree - Dental Assisting
Summit Dental Assistant Academy
No Degree - Cosmetology
College of Hair Design
Associate of Arts - Business Administration
Johnson County Community College
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