Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tracy Wedderburn

Lauderdale Lakes,FL

Summary

Dynamic and results-oriented Customer Service Representative with proven expertise in conflict resolution and customer satisfaction, honed at Teleperformance and Iqor Pompano Beach Fl Location. Leveraged critical thinking and data entry skills to enhance service delivery, achieving notable increases in loyalty and repeat business. Excelled in active listening, ensuring swift and empathetic resolution of customer inquiries and complaints. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Iqor Pompano Beach Fl Location
02.2016 - Current
  • Managed approximately 70 incoming high stressed calls effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Teleperformance
01.2014 - 02.2016
  • Promptly responded to over 80 inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Boyd Anderson High
Lauderdale Lakes, FL
06.1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Call management

Timeline

Customer Service Representative

Iqor Pompano Beach Fl Location
02.2016 - Current

Customer Service Representative

Teleperformance
01.2014 - 02.2016

High School Diploma -

Boyd Anderson High
Tracy Wedderburn