Tracy Weller
Myrtle Beach,SC
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency. Offering 5 years of experience in reservations.
Overview
6
6
years of professional experience
Work History
Reservations Supervisor
Dunes Village Resort
02.2019 - Current
- Assist potential guest with choosing a unit that will work for their party by answering any questions or concerns they may have.
- Book new reservations by phone and process online reservations.
- Assist co-workers with any situations that may need to be addressed to ensure our guest are satisfied. Or assist them with their everyday duties.
- Assist Reservations Manager with third party bookings, such as rate adjustments, cancellations, issuing refunds, and/or giving approval for any changes guest may request.
- Reply to any possible "Contact Us" questions from our website that come in during evening shift.
- Give assistance to front desk agents and/or managers when needed for things such as locating reservations, getting credit card information for third party bookings, and/or room assignments
- Resolve escalated customer issues, ensuring a positive outcome for both the guest and the resort.
- Maintained awareness of types of rooms available in different resort locations.
Education
GED -
Westminster High School
Westminster, MD05.2008
Skills
- Staff Training
- Telephone reservations
- Reservation software
- Customer Engagement
Timeline
Reservations Supervisor
Dunes Village Resort
02.2019 - Current
GED -
Westminster High School