Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tracy L Werner

Castile,NY

Summary

Highly skilled, reliable server/bartender with well-rounded experience in sales and customer service industries. Expertise excels in exceptional customer service, interpersonal communication skills with the ability to adapt to different types of people quickly to apply different work styles and motivators to give every customer a positive, memorable experience.

Overview

31
years of professional experience

Work History

The Beachcomber Conesus Lake

Bartender/Server
05.2023 - Current

Job overview

  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

The Shawmutt Grill

Bartender/Server
12.2022 - 05.2023

Job overview

  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages y checking identification.
  • Addressed concerns, food allergies, customers desires quickly, to improve customer experience.

The Whistling Farmers Pub

Bartender/Server
02.2022 - 10.2022

Job overview

  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout the dining room, bar, and outside seating areas to execute service at highest level.

Phelps Dairy

Farm Worker/manager/family Owned
07.1993 - 01.2021

Job overview

  • Handled of all financials, record keeping, product purchases, maintained the highest quality product.
  • Created and Enforced a detailed company handbook documenting our business practices, procedures, protocols, health codes, federal and state producer policies, employee responsibilities.
  • Established positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Promoted animal safety and health by providing proper nutrition, housing and medical care.
  • Promoted sustainable farming practices such as reduced tillage and the use of cover crops to preserve soil health and biodiversity.
  • Maintained growth, feeding, production, and cost records for Type livestock.
  • Prepared and administered vaccinations and medications to animals.
  • Participated in community outreach initiatives showcasing environmentally friendly farm practices, in turn boosting the farm''s reputation and public image.
  • Supervised work activities of farm laborers and provided instruction and guidance.
  • Facilitated cross-functional communication between different departments enabling smooth workflow throughout the farm operations.
  • Increased profits by implementing cost-effective farming practices and optimizing resource usage.
  • Contributed to overall farm productivity by handling multiple roles including planting, harvesting, animal care duties alongside general maintenance tasks.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Assisted in the development of an efficient farm management system by streamlining processes and effectively utilizing available resources.
  • Assisted in record-keeping tasks to track production data accurately for informed decision-making processes.
  • Provided excellent customer service when interacting with buyers or visitors establishing a strong rapport and fostering long term business relationships.
  • Ensured animal welfare by providing proper nutrition, healthcare, and comfortable living conditions for livestock.
  • Spearheaded employee training programs aimed at enhancing skillsets while simultaneously fostering teamwork and camaraderie among farmhands.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy and angry employees.

Education

GCC
Batavia, NY

CPR/AED First Aide Certification from Life Saving Training
09.2022

Bartenders Professional Training Institute, Rochester Business Institute
Rochester

Alcohol Serv-Safe Certification from Mixology, Bartending
03.2022

Rochester Business Institute
Rochester, NY

ASS. Accounting/Business Management from Accounting And Business
07.1993

Skills

  • Detail Oriented
  • Interpersonal Communication
  • Responsible Alcohol Service
  • Drink Preparation Techniques
  • Clear and effective communication
  • Cleanliness and hygiene
  • Team player attitude
  • Health codes compliance
  • Banquet Events
  • Strong multitasking

Timeline

Bartender/Server

The Beachcomber Conesus Lake
05.2023 - Current

Bartender/Server

The Shawmutt Grill
12.2022 - 05.2023

Bartender/Server

The Whistling Farmers Pub
02.2022 - 10.2022

Farm Worker/manager/family Owned

Phelps Dairy
07.1993 - 01.2021

GCC

CPR/AED First Aide Certification from Life Saving Training

Bartenders Professional Training Institute, Rochester Business Institute

Alcohol Serv-Safe Certification from Mixology, Bartending

Rochester Business Institute

ASS. Accounting/Business Management from Accounting And Business

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Tracy L Werner