Tracy West

Work History

GNC

08.2018 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Identified and communicated customer needs to supply chain capacity and quality teams.

YMCA

04.2019 - 12.2020

Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Trained clients during strength training, cardio vascular exercise, and stretching.
Assisted clients with personal fitness goals through realistic objectives.
Improved client fitness levels by developing personalized workout plans and monitoring progress.
Increased client retention through consistent communication, motivation, and support.
Explained exercise modifications and contraindicated movements to participants with history of injury.
Designed specific workout systems for individual clients based on performance ability.
Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Fostered a positive workout environment with upbeat energy and professional demeanor.
Demonstrated proper technique for exercises to avoid injuries.
Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Offered nutritional guidance to complement fitness programs, contributing to improved client health outcomes.
Cultivated strong relationships with clients, resulting in high rate of referrals and new business.
Implemented new and creative exercise routines to keep participants motivated.
Provided emergency first aid and CPR as needed.

Planet Fitness

04.2015 - 08.2019

Trained fellow instructors in innovative teaching techniques, resulting in increased overall team performance.
Created engaging group fitness classes by incorporating diverse workout styles and music selections.
Completed certifications to expand knowledge and skills in specialized fitness areas.
Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
Managed group fitness classes of up to 12 members.
Improved class attendance by creating innovative and engaging group fitness routines.
Increased member retention by fostering a supportive and motivating exercise environment.
Received consistently positive feedback from participants regarding class structure, content, and delivery style.
Adapted classes to meet needs of participants with varying fitness levels.
Gym membership sales