Tracy Westcott-Riepma
Ireton,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Premier Communications
Sioux Center, IA
01.2020 - Current
- Collect monthly payments and set up payment arrangements for customers
- Create Customer accounts, collect prepayments and setup appointments
- Provide Customer Service Quality Excellence
- Prepare and Adhere to Standard Operating Procedures that Ensure Highest Customer Care
- Manage Quality Control with Customers / Promptly Schedule Solutions with Technical Service
- Follow-Up with Customer Satisfaction
- Greet Customers On-Site / By Phone
- Strive for Continuous Improvement with Procedures / Policies / Customer Care
- Focus on Exceptional Client Experiences that Provides Prompt and Worthy Solutions
- Scheduling that Meets Demands of Customer Needs
- Cover Misc Duties as Arise
- Maintain Communication with Staff / Follow Company Policies/Values and Foster a Positive Environment
Motor Vehicle Clerk
Sioux County Treasurer
Orange City, IA
01.2019 - 01.2020
- Provide Customer Service Quality Excellence
- Create Customer Vehicle Titles for New and Used Vehicles
- Create Customer Salvage Titles
- Create New Customers on Vehicle Software System / Search Customer Titles on Vehicle Software System
- Add and Release Liens on Titles / Process Renewal Registrations in Person and Through Mail
- Contact Customers / Dealerships to Resolve Issues and Offer Solutions for Customer Care
- Entering of Cash Receipts - Checks / Cash / Debit Cards / Credit Cards
- Scan Documents into Software System / Verify for Accuracy
- Adhere to Privacy Act Laws and Regulations
- Cover Misc Duties as Arise
- Maintain Communication with Staff / Follow Company Policies and Values / Foster a Positive Environment
District/Superintendent Administrative Assistant
Soux Center Community School District
Sioux Center, IA
01.2016 - 01.2019
- Provided Quality Services to Community / Employees / Superintendent
- Ensured Accurate Records of Personnel Data / Compliance / Required Licensing
- Planned / Executed / Completed Assignments Given by Superintendent / Board / Business Manager
- Organized School Registrations for Community with Considering and Suggesting Continuous Improvement for Efficiency
- Created and Delivered Board Packet Agendas and Information / Verified All Board Documents for Accuracy
- Complete State Reports for Compliance
- Completed All Scheduling for Superintendent and Staff
Elementary/High School Secretary, First Contact
West Sioux Community School District
Hawarden, IA
01.2014 - 01.2016
- Also Served in Various Capacities as Para Educator/Daycare Substitute
- Served As, for All Incoming Calls and Face to Face Community Members
- Provided Customer Service to Staff / Students / Community Patrons
- Prepared and Planned District Registration Process Information / Conducted On-Site District Registration
- Tracked Student Attendance / Contacted Parents to Gather Complete Information
- Assisted the Principal as Requested and Directed / Championed Projects for Administration
- Met Requirements set forth by District and State
- Maintained all Student Files
- Maintain Communication with Staff / Follow District Policies and Values / Foster a Positive Environment
Education
Office Assistant Certificate -
Western Iowa Tech Community College
Sioux City, IA05.1987
HS Diploma -
West Sioux Community School
Hawarden, IA05.1985
Skills
- Customer Relations
- Payment Processing
- Documentation
- Active Listening
- Professional Telephone Demeanor
- Microsoft Outlook
- Microsoft Excel
- Microsoft Office Suite
- Administrative Support
- Account Updating
- Call Center Experience
Timeline
Customer Service Representative
Premier Communications
01.2020 - Current
Motor Vehicle Clerk
Sioux County Treasurer
01.2019 - 01.2020
District/Superintendent Administrative Assistant
Soux Center Community School District
01.2016 - 01.2019
Elementary/High School Secretary, First Contact
West Sioux Community School District
01.2014 - 01.2016
Office Assistant Certificate -
Western Iowa Tech Community College
HS Diploma -
West Sioux Community School
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