Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Whigham-Crossno

Central Square,NY

Summary

Dynamic leader with a proven track record at Girls Incorporated, adept in fostering positive team cultures and enhancing program participation. Skilled in patient care and relationship building, I excel in creating strategic plans that boost profitability and customer satisfaction. Successfully increased athlete retention and community engagement through innovative policies and effective communication.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Small Business Owner

02.2002 - 03.2024
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.

Athletic Director

Girls Incorporated
02.2010 - 09.2019
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Managed budgets effectively, ensuring appropriate allocation of resources for all teams and programs.
  • Mentored coaches on best practices in leadership, communication, and sportsmanship to enhance their skills and impact on athletes.
  • Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
  • Championed the importance of sportsmanship, ethical behavior, and personal responsibility both on and off the field, setting a strong example for athletes to follow.
  • Boosted fundraising efforts for athletic department through targeted campaigns and community partnerships.
  • Improved athlete retention rate by fostering a positive and inclusive team culture.
  • Increased student participation in sports programs with engaging recruitment initiatives and informative presentations.
  • Enhanced athletic programs by developing strategic plans and implementing effective policies.
  • Established strong working relationships with parents through regular communication about athlete progress and upcoming events.

Education

Certificate of Training - Phlebotomy

Phlebotomy Training Specialists
Knoxville
04.2024

Skills

  • Order of draw
  • Patient Care
  • Safety Protocols Adherence
  • Patient confidentiality
  • Interpersonal abilities
  • Communication abilities
  • HIPAA Compliance
  • Needle disposal practices
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Attention to Detail
  • Customer Service
  • Relationship Building

Certification

  • Phlebotomy , Phlebotomy Training Specialists

Timeline

Athletic Director

Girls Incorporated
02.2010 - 09.2019

Small Business Owner

02.2002 - 03.2024

Certificate of Training - Phlebotomy

Phlebotomy Training Specialists

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Tracy Whigham-Crossno