Tracy Witherow
Lancaster,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Brown Plus
Lancaster, PA
01.2026 - 04.2026
- Managed scheduling and coordination of meetings for office staff.
- Assisted in maintaining organized filing systems for easy document retrieval.
- Handled incoming communications, directing inquiries to appropriate departments.
- Supported preparation of reports and presentations using Microsoft Office Suite.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
Administrative Assistant
Ross Buehler Faulk & Co./merged With Brown Plus
Lancaster, PA
04.2025 - 12.2025
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed scheduling and coordination of meetings for office staff.
- Assembled Tax Returns in paper form and internet portal.
- Proof read and emailed Client Invoices for payment
- Opened and closed office daily.
Recorder of Deeds Clerk
Lancaster County
Lancaster, PA
10.2024 - 04.2025
- Recorded and maintained official documents, ensuring accuracy and compliance with county regulations.
- Assisted in managing public inquiries regarding records, providing timely and accurate information.
- Processed and archived legal documents, facilitating efficient retrieval for stakeholders.
- Collaborated with team members to streamline record-keeping processes, enhancing workflow efficiency.
- Utilized electronic filing systems to organize and preserve sensitive information securely.
- Enhanced accuracy in record-keeping by diligently reviewing and verifying all incoming documents before storage.
- Provided exceptional customer service, addressing inquiries and resolving issues related to records management promptly.
- Assisted with large-scale digitization projects, converting paper records to electronic format for improved accessibility and preservation efforts.
- Entered electronically payments received from customers and take deposit to the bank.
- Kept filing system of hard copies organized.
Accounts Receivable Clerk
Eurofins Lancaster Laboratories
Leola, PA
05.2020 - 07.2023
- Processed customer invoices accurately and in a timely manner.
- Assisted in reconciling discrepancies in customer payments and billing statements.
- Communicated effectively with clients to resolve payment inquiries efficiently.
- Supported month-end closing activities, ensuring accuracy of financial reports.
- Maintained organized records of accounts receivable documentation for audits.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Executive Assistant
ART Research Enterprises, Inc.
Lancaster, PA
07.2005 - 04.2020
- Managed executive calendars, coordinating meetings and travel arrangements efficiently.
- Developed and maintained filing systems to ensure easy access to critical documents.
- Streamlined communication between departments, enhancing collaboration on key projects.
- Accounts Receivable
- Accounts payable
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
High School Diploma -
Clearfield High School
Clearfield, PASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Filing
- Scheduling
- Documentation and recordkeeping
Certification
- HIPPA Training - 1 year
- Former Notary of PA - 4 years
Timeline
Administrative Assistant
Brown Plus
01.2026 - 04.2026
Administrative Assistant
Ross Buehler Faulk & Co./merged With Brown Plus
04.2025 - 12.2025
Recorder of Deeds Clerk
Lancaster County
10.2024 - 04.2025
Accounts Receivable Clerk
Eurofins Lancaster Laboratories
05.2020 - 07.2023
Executive Assistant
ART Research Enterprises, Inc.
07.2005 - 04.2020
High School Diploma -
Clearfield High School
Employee of theYear
I worked for a Refrigeration/HVAC company who honored an employee each year at the Christmas Gathering. I received this honor after 2 years.