Patient Service Representative
Bon Secours Mercy Health
- Managed patient inquiries and scheduled appointments efficiently.
- Facilitated communication between patients and healthcare providers.
- Processed insurance verifications and maintained accurate patient records.
- Assisted with billing inquiries, ensuring clarity and resolution for patients.
- Trained new staff on operational protocols and customer service standards.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.