Hi, I’m
Tracy A. Brown
Denver,CO
Summary
Experienced and skilled Customer Service, Sales Communications, and Business Development. Highly motivated with a Bachelor's Degree is Business. Proven track record in customer service, communication, sales through experience from a diverse career history within the Customer Satisfaction field. Independent worker with excellent problem-solving and analytical skills. Additional work experience includes administrative duties, quality control, and retail management.
Overview
20
years of professional experience
Work History
Your Castle Real Estate GroupDenver, CO
Relocation Specialist/Coordinator
11.2021 - 01.2022
Job overview
- Assisted with placing referrals in multiple lines of Business
- Coached and Trained 35 agents to ensure that they give the best service to clients
- Administrative Duties
- Helped clients with relocation process and provided excellent customer service
- Highly organized and excellent communicator
Vail ResortsDenver, CO
Customer Support/Sales Specialist
08.2016 - 01.2021
Job overview
- Maintained level of QC accuracy on daily basis to maintain goals
- Friendly and compassionate with strong customer service skills
- Strong problem-solving skills and assisted with sales
- Highly organized and excellent communicator
- Worked in Global capacity with maintaining bookings of over 20 Resorts including Canada and Europe
ERA Herman GroupDenver, CO
Relocation Specialist
12.2015 - 06.2016
Job overview
- Helped clients with relocation process and provided excellent customer service
- Increased onboarding for new agents by 10%
- Highly organized and excellent communicator
- Strong problem-solving skills
- Administrative Duties
SwingleDenver, CO
Customer Care Representative
12.2014 - 01.2015
Job overview
- Provided excellent customer service
- Managed over 150 calls per day
- Performed daily administrative duties
- Assisted with new sales
Education
Lynn University
Bachelor of Science from Business Administration, Marketing
2000
Honolulu Community CollegeHonolulu, HI
Some College (No Degree) from Fashion Design
American InterContinental UniversityLondon, England
from Fashion marketing and merchandising
Skills
- Marketing and Sales Leader
- Solution and Goal Oriented
- Pro-Active, Organized and Efficient
- Passionate for Great Customer Service
- Enthusiastic Team Player
- Proficient in
- MS Office Suite
- Proficient in Slack, Microsoft Teams and Zoom
Accomplishments
Employee of the Year 2013- Margaritaville Honolulu, HI
Code of Ethics training- Vail Resorts- 2016-2021
Advocated - Blue Bench- Denver
Volunteered- Green Peace
Timeline
Relocation Specialist/Coordinator
Your Castle Real Estate Group
11.2021 - 01.2022
Customer Support/Sales Specialist
Vail Resorts
08.2016 - 01.2021
Relocation Specialist
ERA Herman Group
12.2015 - 06.2016
Customer Care Representative
Swingle
12.2014 - 01.2015
Lynn University
Bachelor of Science from Business Administration, Marketing
Honolulu Community College
Some College (No Degree) from Fashion Design
American InterContinental University
from Fashion marketing and merchandising
Similar Profiles
DeJaris NelsonDeJaris Nelson
Sr. Account Service Coordinator at Aflac Group InsuranceSr. Account Service Coordinator at Aflac Group Insurance
Crystal LundCrystal Lund
Realtor at Your Castle Real EstateRealtor at Your Castle Real Estate
Jeffery WalshJeffery Walsh
Senior Commercial Real Estate Broker at Your Castle Real Estate, LLC - Bruce GardnerSenior Commercial Real Estate Broker at Your Castle Real Estate, LLC - Bruce Gardner
UMA MAHESWARA PALLEUMA MAHESWARA PALLE
Software Engineer at CiscoSoftware Engineer at Cisco
Laura LeeLaura Lee
Senior Accountant at Scrum AllianceSenior Accountant at Scrum Alliance