Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tracy A Clark

Haines City,FL

Summary

Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized, and dedicated.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Reservations Coordinator

Vacasa
REMOTE, FL
07.2017 - 06.2024
  • Elevated the standard of customer service delivery by consistently delivering high-quality interactions through calls, chats, and emails.
  • Achieved consistent growth in performance, surpassing expectations annually and driving a 20% boost in sales
  • Strengthened team spirit and department atmosphere by assisting team members and leadership
  • Gained appointment to handle diverse special projects for various departments, showcasing proficiency in metrics.

Marketing & Sales Manager

Express Chef Catering
Lake Wales, Flo
02.2016 - 07.2017
  • Coordinated internal teams for on-time delivery of event products and services.
  • Created event themes and concepts to guarantee successful event execution.
  • Partnered with culinary experts to develop personalized menu options, distinctive specialty dishes, and captivating signature drinks.
  • Achieved a 20% increase in sales for catering services through the implementation of strategic marketing and promotional campaigns.

Concierge Conference Service Administator

FFA-Leadership Training Center
Haines City, FL
04.2009 - 02.2016
  • Showcased strong food-management skills through the planning, organization, and facilitation of meetings and team conferences. Developed detailed agendas and disseminated pertinent pre-event materials. Ensured satisfaction by proactively communicating with chef, staff, and clients.

Education

High School Diploma -

Mohonasen Senior High School
Schenectady, NY
05-1987

Skills

  • Travel industry knowledge (long, short, high-end, group and employee)
  • Upselling strategies
  • Adaptive team player
  • Critical Thinking
  • Credit card payment processing
  • Staff Training
  • Call Center Operations
  • Guest Relations
  • Travel reservations
  • Call Management
  • Complaint resolution
  • Inbound and Outbound Calling
  • CRM Software (Calabrio, Twilio, Hiver)

Certification

  • Florida licensed Real Estate Sales Associate

Timeline

Reservations Coordinator

Vacasa
07.2017 - 06.2024

Marketing & Sales Manager

Express Chef Catering
02.2016 - 07.2017

Concierge Conference Service Administator

FFA-Leadership Training Center
04.2009 - 02.2016

High School Diploma -

Mohonasen Senior High School

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Tracy A Clark