Tracy A. Serna
Nevada,MO
Summary
Dynamic professional with a proven track record at Heartland Behavioral Health Services, excelling in fostering therapeutic alliances and enhancing group therapy outcomes. Expert in Cognitive Behavioral Therapy Techniques, Dialectical Behavioral Therapy Techniques, and skilled in collaborative teamwork. Demonstrates exceptional problem-solving abilities and a commitment to continuous learning, significantly improving client well-being and program effectiveness.
Overview
14
14
years of professional experience
Work History
Group Coordinator
Kansas Renewal Institute
03.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Created progress reports, assessments and charting within required timeframes.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
Behavioral Health Specialist
Heartland Behavioral Health Services
10.2019 - 03.2024
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Created progress reports, assessments and charting within required timeframes.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
Employment Specialist
Preferred Family Healthcare Inc.
09.2014 - 08.2018
- Prepared regular reports to summarize client achievements and program effectiveness.
- Engaged with local employers to promote available talent and job opportunities.
- Delivered workshops on resume writing and cover letter creation for job seekers.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Engaged with clients to identify barriers to access for necessary services.
- Developed individualized care plans for improved client outcomes.
- Coordinated referrals for clients to ensure timely access to services.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Mental Health Technician
Heartland Behavioral Health Services
03.2011 - 09.2014
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05-2002
Skills
- Team motivation
- Collaborative mindset
- Meeting facilitation
- Cross-functional coordination
- Classroom management
- Lesson planning
- Group and individual instruction
- Teamwork and collaboration
- Time management
- Attention to detail
- Creativity and adaptability
- Problem-solving abilities
Timeline
Group Coordinator
Kansas Renewal Institute
03.2024 - Current
Behavioral Health Specialist
Heartland Behavioral Health Services
10.2019 - 03.2024
Employment Specialist
Preferred Family Healthcare Inc.
09.2014 - 08.2018
Mental Health Technician
Heartland Behavioral Health Services
03.2011 - 09.2014
High School Diploma -
Kickapoo High School
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