Donielle Hudson
Carleton,MI
Summary
Personable Hospitality Specialist with 20 + years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
2025
2025
years of professional experience
Work History
Group Coordinator
Westin Detroit Metro Airport
- Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.
- Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
- Streamlined communication between departments, resulting in improved efficiency and smoother project execution.
- Boosted morale and productivity by creating a positive work environment through effective conflict resolution and team-building exercises.
- Created and distributed departmental reports.
- Provided ongoing support to team members, addressing concerns promptly and offering solutions to ensure optimal teamwork and progress towards objectives.
- Developed and distributed event surveys to gather feedback and assess event success.
Event Manager
Westin Detroit Metro Airport
12.2002 - Current
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Developed training programs for event staff, elevating level of professionalism and service delivery at events.
- Conducted post-event evaluations to gather insights, driving continuous improvement in event execution.
Education
Bachelor of Hospitality Management -
Washtenaw Community College
Ann Arbor, MI06-2006
High School Diploma -
Airport High School
Carleton, MI06-2001
Skills
- Team motivation
- Collaborative mindset
- Meeting facilitation
- Cross-functional coordination
- Verbal and written communication
- Relationship building
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Hospitality management
Timeline
Event Manager
Westin Detroit Metro Airport
12.2002 - Current
Group Coordinator
Westin Detroit Metro Airport
Bachelor of Hospitality Management -
Washtenaw Community College
High School Diploma -
Airport High School
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