Tracy L. Collier
Cutler Bay
Summary
Experienced security professional skilled in surveillance monitoring and risk assessment. Proficient in providing exceptional customer service while implementing effective security measures. Committed to maintaining a safe environment through proactive incident response and collaboration with law enforcement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Officer
Baptist Health Hospital
Miami, FL
08.2005 - Current
- Monitored premises to ensure safety and security of personnel and property
- Conducted regular patrols, identifying and addressing potential security risks
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary
- Maintained detailed logs of incidents, activities, and daily observations for reporting purposes
- Trained new security staff on protocols, procedures, and emergency response techniques
- Provided exceptional customer service while ensuring compliance with safety regulations
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Collaborated closely with other departments within the organization to ensure seamless implementation of security initiatives across various functions.
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
Security Officer Supervisor
Baptist Health Hospital
Miami, FL
08.2005 - Current
- Supervised security personnel, ensuring adherence to protocols and safety standards.
- Conducted regular inspections of premises to identify vulnerabilities and implement corrective measures.
- Created detailed reports on security incidents, contributing to strategic planning and risk management initiatives.
- Mentored junior officers, fostering professional development and reinforcing organizational policies.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Coordinated incident response efforts, collaborating with law enforcement and emergency services as needed.
Education
No Degree -
Johnson C. Smith University
Charlotte, NCSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Detail-oriented
Accomplishments
- Successfully completed two-week security training program.
Certification
- CPR Certified, [Company Name] - [Timeframe]
Timeline
Security Officer
Baptist Health Hospital
08.2005 - Current
Security Officer Supervisor
Baptist Health Hospital
08.2005 - Current
No Degree -
Johnson C. Smith University
Received VALOR award
Successfully and safely evacuated a facility due to a bomb threat