Tracy Duffy
Holly Hill,FL
Summary
Dedicated service advisor with a strong commitment to exceeding customer expectations and enhancing satisfaction through effective relationship management.
Overview
9
9
years of professional experience
Work History
Service Advisor
Bluewater Marine
Holly Hill, FL
05.2021 - Current
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Provided product knowledge to customers, enhancing their decision-making experience.
- Assisted technicians with diagnostic procedures, improving workflow efficiency.
- Resolved customer inquiries and concerns, fostering strong client relationships.
- Implemented process improvements that streamlined service operations and reduced wait times.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Assistant Controller
US Blinds
Daytona Beach, FL
03.2017 - 03.2021
- Managed month-end close process, ensuring accurate financial reporting and compliance with accounting standards.
- Developed and implemented internal controls to enhance financial integrity and mitigate risks.
- Oversaw budgeting processes, collaborating with departments to align financial goals with organizational objectives.
- Analyzed financial statements, providing insights to senior management for strategic decision-making.
- Coordinated financial forecasting efforts, enhancing predictive accuracy through data-driven analysis and modeling techniques.
- Streamlined month-end closing procedures, reducing time spent on manual tasks and increasing efficiency.
- Assisted in the preparation of accurate financial statements, supporting company growth and decisionmaking.
- Managed accounts payable and receivable functions with a focus on timely payment processing while minimizing bad debt exposure.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
Education
No Degree - Hospitality
Daytona Beach Community College
DeLand, FLSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
Bluewater Marine
05.2021 - Current
Assistant Controller
US Blinds
03.2017 - 03.2021
No Degree - Hospitality
Daytona Beach Community College