Summary
Overview
Work History
Education
Skills
Volunteer Event Planning for family, friends, and Schools.
Timeline
Generic

Tracy Lynn Cole

Tucson,AZ

Summary

My goal is to obtain a position with a high-quality company . I started my education journey in 2017 and I have since earned my bachelor’s degree from Northern Arizona University. With my work experience and my educational background, I feel that I will be a great asset to your company. I’m a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. I consider myself a team player, but I can also work independently. On my enclosed resume, you can see that there are some gaps in my work history. This was due to company layoffs, focus on my education (General Studies, Liberal Arts, Human Resources, and Hospitality Leadership) and to help my family in time of need. While this period was unplanned and unexpected, I put the time to good use, and I am ready to enter back into the workforce. Documentation and references from my former employers or other associates are available upon request . I would greatly appreciate your review of my enclosed resume and outlined credentials. I believe that I can be a valuable addition to your business goals. At your convenience, I am available for an interview or further discussions at any time. I look forward to your response.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

HDS Truck Driving Institute
Tucson, AZ
12.2021 - 04.2023
  • Inbound and outbound phone calls
  • Setting Appointments
  • Provided details such as Directions, phone numbers, and class information
  • Data entry of student information, and Text message information for events
  • Provided training to new employees
  • Consistency, Organized, Working under pressure.

Front Desk Receptionist

La Mariposa Resort
Tucson, AZ
03.2021 - 09.2021
  • Inbound and outbound phone calls
  • Sold and canceled memberships
  • Provided details such as Directions, phone numbers, and company information
  • Data entry of memberships, events, and important information
  • Provided training to new employees
  • Clean and organized facility

Exceptional Education Teacher Aide

Tucson Unified School District
Tucson, AZ
08.2014 - 03.2018
  • Organized activities
  • Academic planning
  • Taught life skills, activities, and academics
  • Tube feeding
  • Restroom assistance
  • Travel assistance

Human Resource Secretary

Tucson Unified School District
Tucson, AZ
08.2013 - 02.2014
  • Regularly respond to a high volume of phone calls and emails
  • Have excellent communication skills
  • MS Office and web navigation
  • Helped others and collaborated on projects

Switchboard Operator at Davis Monthan AFB

SAAVI
Tucson, AZ
08.2006 - 09.2012
  • Using a switchboard to transfer calls to proper destinations.
  • Providing details such as Directions, Phone Numbers, and general information.
  • Trained new employees/military on required switchboard duties.
  • Data entry.
  • Averaged 1200 calls per day

Education

Bachelor of Hospitality Leadership - Hospitality Management

Northern Arizona University
Flagstaff, AZ
05.2023

Associate of Arts - Liberal Arts

Pima Community College
Tucson, AZ
05.2021

Associate of Arts - General Studies

Pima Community College
Tucson, AZ
05.2020

Certificate - Human Resources

Pima Community College
Tucson, AZ
05.2020

GED - General Education Diploma

05.2013

Skills

  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Resolving issues and Complaint Resolution
  • Conflict Mediation
  • Understanding Customer Needs
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Office Equipment Proficiency
  • Technologically Savvy
  • Some ASL - American Sign Language

Volunteer Event Planning for family, friends, and Schools.

Event Planning

  • Birthdays
  • Anniversaries
  • Graduations
  • Celebrations of life

• 1996 – 1997 Wheeler Elementary School
• 2001 – 2019 Dietz Neighborhood Association
• 2005 – 2008 (PTA) Parent Teacher Association - Vice President
• 2009 & 2011 School Community Partnership Council - Vice Moderator
• 2010-2012 (GS) Girl Scouts – Co-Leader
• 2015 – 2018 Palo Verde - Assistant High School Swim Coach

“Dedicated and loyal, team-player, with an enthusiastic personality.”

Timeline

Customer Service Representative

HDS Truck Driving Institute
12.2021 - 04.2023

Front Desk Receptionist

La Mariposa Resort
03.2021 - 09.2021

Exceptional Education Teacher Aide

Tucson Unified School District
08.2014 - 03.2018

Human Resource Secretary

Tucson Unified School District
08.2013 - 02.2014

Switchboard Operator at Davis Monthan AFB

SAAVI
08.2006 - 09.2012

Bachelor of Hospitality Leadership - Hospitality Management

Northern Arizona University

Associate of Arts - Liberal Arts

Pima Community College

Associate of Arts - General Studies

Pima Community College

Certificate - Human Resources

Pima Community College

GED - General Education Diploma