Traey Rockhold
Wilmington
Summary
Dynamic and results-oriented professional with a proven track record at Roberts Centre, adept at enhancing customer engagement through exceptional service and innovative problem-solving. Skilled in inventory management and relationship building, I excel in environments requiring attention to detail and strong leadership qualities. Committed to achieving and exceeding goals, I bring a blend of hard and soft skills to drive success.
Overview
10
10
years of professional experience
Work History
Banquet Associate
Roberts Centre
01.2024 - 09.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Laborer
Amazon
08.2022 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Landscaper
MyLawn
09.2021 - 07.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
19D Cavalry Scout
U.S. Army Active Duty
09.2020 - 08.2021
- Performed route reconnaissance for safe troop movement, reducing risk of enemy encounters.
- Managed equipment inventory and ensured proper maintenance procedures were followed, resulting in increased availability of resources when needed.
- Provided security support during humanitarian aid missions, ensuring a safe environment for both military personnel and civilians involved.
- Maintained high physical fitness standards through regular exercise routines and participation in unit competitions, demonstrating commitment to personal excellence within the team.
Gas Station Attendant
Pilot Flying J
02.2020 - 09.2020
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Cleaned up gas and other spills in accordance with spill procedures.
Kitchen Staff Member
Beaugard's Southern Bar
03.2015 - 07.2017
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
High School Diploma -
Wilmington High School
Wilmington, OH05.2019
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
- Client engagement
- Issue resolution
- Data entry
- Inventory management
- Performance improvement
- Management support
- Product merchandising
- Strategy development
- Record and file management
- Supporting sales staff
- Forklift operation
- Problem-solving
- Multitasking and organization
- Problem-solving abilities
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Collaborative teamwork
- Task prioritization
- Client relationship management
- Workflow management
- Conflict resolution
- Project coordination
- Friendly and helpful
- Data collection and analysis
- Team cooperation
- Strong communication and interpersonal skills
- Customer assistance
- Adaptable and flexible
- Honest and dependable
- Creative thinking
- Reliable and responsible
- Organization
- Inventory and stocking
- Goal driven
Timeline
Banquet Associate
Roberts Centre
01.2024 - 09.2024
Laborer
Amazon
08.2022 - 01.2024
Landscaper
MyLawn
09.2021 - 07.2022
19D Cavalry Scout
U.S. Army Active Duty
09.2020 - 08.2021
Gas Station Attendant
Pilot Flying J
02.2020 - 09.2020
Kitchen Staff Member
Beaugard's Southern Bar
03.2015 - 07.2017
High School Diploma -
Wilmington High School
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