Summary

Overview

Work History

Education

Skills

Timeline

Trajha Jefferson

Waco

Summary

Dynamic manager with a proven track record at Sonic, excelling in team leadership and customer service. Enhanced operational efficiency by cross-training staff and implementing effective scheduling, resulting in improved productivity. Skilled in hiring and training, fostering a positive work environment while controlling costs to boost profitability.

Overview

7

7

years of professional experience

Work History

Manager

Sonic

06.2018 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons .
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Business

McLennan Community College

Waco, TX

High School Diploma -

Premiere High School

Waco, TX

Skills

Customer service
Team leadership
Time management
Decision-making
Hiring and training

Excellent communication
Multitasking
Positive attitude
Computer skills
Inventory management

Timeline

Manager

Sonic

06.2018 - Current

Business

McLennan Community College

High School Diploma -

Premiere High School