Tailor Brooks
Fort Worth,TX
Summary
Dynamic small business owner with a proven track record at The Rayne Experience, excelling in customer relations and strategic planning. Enhanced client engagement through innovative event strategies, resulting in increased repeat business. Skilled in project management and adept at navigating financial challenges, ensuring operational stability and growth.
Overview
8
8
years of professional experience
Work History
Owner
The Rayne Experience
05.2023 - Current
- Developed comprehensive event planning strategies to enhance customer engagement and satisfaction.
- Led post-event evaluations to gather feedback, driving continuous improvement in service offerings.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Coordinated logistics for diverse events, ensuring seamless execution and high-quality experiences.
Title Specialist
Clay Cooley
05.2018 - 05.2023
- Resolved customer inquiries through multi-channel communication methods, ensuring timely and effective support.
- Collaborated with team members to enhance service delivery processes, improving overall customer satisfaction.
- Managed escalated issues with professionalism, ensuring swift resolution and maintaining positive customer relationships.
- Resolved customer inquiries regarding policy coverage and claims processing.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Implemented best practices for database management, enhancing accuracy of customer records and interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Dunbar Senior High School
Fort Worth, TX05-2018
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Business management
- Strategic planning
Timeline
Owner
The Rayne Experience
05.2023 - Current
Title Specialist
Clay Cooley
05.2018 - 05.2023
High School Diploma -
Dunbar Senior High School