Tralayia Beck
Riverdale,GA
Summary
Upcoming highly resourceful and dedicated graduate of psychology who has completed coursework in psychopathology and behavioral psychology while possessing a strong work ethic, interpersonal skills, empathy, and the ability to connect with clients of all ages.
Overview
2
2
years of professional experience
Work History
Sales Associate
Wayfair
05.2022 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN12.2024
Skills
- Documentation skills
- Positive Reinforcement
- Case Management
- Collaboration with Multidisciplinary Teams
- Crisis Management
- Encouragement and Motivation
- Coordinating Care
- Intake Assessment
- Prompting and Fading Strategies
Timeline
Sales Associate
Wayfair
05.2022 - Current
Bachelor of Science - Psychology
Walden University
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