TRALISIA FOSTER
STONE MOUNTAIN
Summary
Resourceful, strategic, and forward-thinking leader with 10+ years of combined retail and customer-facing management experience. Areas of focus include operations, recruitment, and training. Demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Proven to provide high caliber service to loyal customers, leading successful teams and strengthening brands and organizations. Dedicated to training and mentoring top talent while cultivating a productive work culture to exceed operational demands.
Overview
10
10
years of professional experience
2006
2006
years of post-secondary education
Work History
CASEWORKER- ABD Q Track
Department of Family and Children Services
01.2026 - Current
- Process QMB applications for Aged, Blind, and Disabled clients.
- Review income, resources, and medical documentation to determine eligibility.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Documented case notes and progress reports in electronic records systems.
CASEWORKER- ESS 2
Department of Family and Children Services
11.2025 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Determine eligibility for SNAP benefits.
- Conduct interviews and process applications while educating each household on program requirements.
- Telework
- Provided guidance on accessing public benefits such as food stamps or Medicaid.
CASEWORKER- ESS 1
Department of Family and Children Services
08.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Telework
CUSTOMER SERVICE REPRESENTATIVE
State Farm
11.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Remote
LOYALTY PROGRAM ASSOCIATE
Hyatt Hotels & Resorts
09.2021 - 07.2022
- Implemented marketing plans and executed multi-channel marketing campaigns to support member acquisition, retention and engagement.
- Developed communications to support program acquisition through hotel colleague Associate Rewards programs, brand and regional hotel offers and marketing initiatives.
- Understood World of Hyatt Loyalty Program benefits and competitive frequent guest programs by demonstrating commitment to Hyatt core values.
- Remote
CONTRACT TRACING TEAM LEAD
MCI
01.2021 - 07.2021
- Led team of 20 entry-level contact tracing agents, ensuring efficient handling 60+ inbound and outbound calls daily.
- Coached front-line representatives and developed reports on customer service processes and best practices.
- Managed daily metrics, performance criteria, policies and procedures to improve call center productivity, as well as developed and audited quality assurance strategies.
- Drove accountability and continuous improvement into culture, and set performance goals accordingly.
- Remote
ASSISTANT MANAGER
Rainbow Kids
Stone Mountain
04.2019 - 01.2021
- Utilized financial data from previous years' sales to develop strategies to reduce supply expenses, cut production costs and lowered financial expenditures by 10%.
- Interacted with internal resources to identify issues, respond to staff and customer concerns, and follow up with satisfactory resolutions in timely manners.
- Conducted biweekly staff meetings and supervision to motivate staff, address concerns and questions, plan improvements and evaluate progress towards operational excellence.
- Interviewed 50+ applicants, made strategic hiring decisions and conducted monthly new employee orientations.
- Completed and submitted weekly inventory counts and oversaw yearly corporate inventory checks to verify stock levels, address discrepancies and forecast future needs.
ASSISTANT MANAGER
It's Fashion Metro
Stone Mountain
11.2016 - 04.2019
- Strengthened retail operational efficiency including monitoring costs, creating displays, maintaining merchandise, and assisting with customer service.
- Developed operational structure to outline and direct rules, roles and responsibilities, including conducting employee performance evaluations, performing needs assessments and implementing workforce development plans.
- Oversaw daily cash intake and deposit records, to increase accuracy and reduce auditing transactions.
- Supervised and motivated team of 6 to enhance professional development and accountability, recognizing staff for contributions to company success.
SALES ASSOCIATE
Rainbow Stores
Stone Mountain
06.2016 - 11.2016
- Accurately reconciled 40-50 daily POS transactions, returning coin, currency, payment cards and receipts to customers in addition to reconciling end of shift deposits.
- Trained and developed 3 new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales and boosted profits by applying proactive, persuasive selling tactics, including up-selling, promoting, and enhancing merchandise displays.
- Collaborated with management to establish productivity processes and sales targets.
- Provided each customer with high levels of customer services at all times, maintaining calm and professional demeanor.
Education
Martin Luther King Jr, High School
Lithonia, GASkills
- Budget Control
- Conflict Resolution
- Customer Service
- Inventory Management
- Leadership
- Marketing
- Merchandising
- Kronos
- Recruitment
- Sales
- Staff Scheduling
- Strategic Planning
Additional Information - Community Service
- Volunteer Reading Partner, Local Childcare Centers
- Donor, American Kidney Fund
- Donor, St. Jude Children's Research Hospital
Timeline
CASEWORKER- ABD Q Track
Department of Family and Children Services
01.2026 - Current
CASEWORKER- ESS 2
Department of Family and Children Services
11.2025 - Current
CASEWORKER- ESS 1
Department of Family and Children Services
08.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
State Farm
11.2022 - 04.2023
LOYALTY PROGRAM ASSOCIATE
Hyatt Hotels & Resorts
09.2021 - 07.2022
CONTRACT TRACING TEAM LEAD
MCI
01.2021 - 07.2021
ASSISTANT MANAGER
Rainbow Kids
04.2019 - 01.2021
ASSISTANT MANAGER
It's Fashion Metro
11.2016 - 04.2019
SALES ASSOCIATE
Rainbow Stores
06.2016 - 11.2016
Martin Luther King Jr, High School