Open To Work
Tralisia Owens
Union County Public Schools
Monroe,NC
Work Preference
Desired Job Title
Transportation ManagerFront Office Assistant
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Monroe, NCIndian Trail, NCMatthews, NC
Open to relocation:
No
Important To Me
Work-life balanceHealthcare benefitsPaid sick leavePaid time off401k matchCareer advancement
1
Certification
21
years of professional experience
Dynamic Transportation Manager with over 16 years of experience in directing transportation operations. Expertise in fleet management and worker supervision, leading a team of 50 drivers to achieve timely service delivery while maintaining compliance with regulatory standards.
Work History
Transportation Manager
15 Years 10 Months- Directed transportation operations to ensure timely and efficient service delivery for school programs.
- Managed routing schedules using GPS technology, optimizing travel times and resource allocation for bus fleets.
- Developed and implemented safety protocols, enhancing compliance and reducing incidents within transportation services.
- Collaborated with staff to streamline communication between drivers, parents, and school administration regarding transportation updates.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Oversaw a team of 50 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
- Oversaw compliance with federal and state transportation regulations, ensuring all operations met legal standards.
Front Office Assistant
4 Years 4 Months- Coordinated patient scheduling and managed appointment confirmations to optimize clinic workflow.
- Supported front office operations by answering phones and addressing patient inquiries promptly.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Collaborated with healthcare team to ensure seamless communication regarding patient care needs.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Education
High School Diploma
Skills
Safety management
Fleet management
Staff management
Schedule control
Vehicle inspection
Safety compliance
Worker supervision
Stakeholder engagement
Multitasking
Customer service
Accomplishments
- Achieved an award by completing The Supervisory Management Academy with accuracy and efficiency.
- Supervised a team of 132 staff members.
- Achieved a county wide discipline rubric for students through effectively sitting on a committee of my peers, Director of Transportation and School Principals.
Certification
- CM - Certified Manager Certification
Timeline
Transportation Manager
Union County Public Schools
10.2010 - CurrentRead More
Front Office Assistant
Fresenius Medical Care Dialysis
08.2005 - 12.2009Read More
Jesse O. Sanderson High
High School Diploma
Read More
Quality Assurance Award, Customer Service Award and Employee of the Month
In my earlier years the Quality Assurance was given to Managers that consistently produced quality work without errors. Making all customers happy and boosted sells. Which later helped me achieve another promotion.
Customer Service Award- My leaders always received great feedback from my customers highlighting my friendliness and eager to find resolutions for any of their concerns.