Summary
Overview
Work History
Education
Skills
Timeline
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Trallana Howard

Fort Worth,TX

Summary

  • To acquire a position where I can prove my hard working ability and contribute to the growth of the business.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
  • To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Reliable employee seeking a Customer Service position. Offering excellent communication and good judgment.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Multiplan Inc
05.2019 - 07.2023
  • Data Entry
  • Claims specialist
  • Handled 50+ calls with great time management, efficiency, and customer satisfaction daily
  • Provided industry- leading customer service
  • Helped both new and tenured colleagues in maneuvering the system and building their job knowledge
  • Served 50-100 customers per day
  • Healthcare billing (UB and HCFA)
  • Communicated with customers primarily by phone to verify and correct demographic information
  • Ensured compliance with HIPAA regulations and requirements

Outbound Marketing Agent

Holiday Inn
08.2018 - 04.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled over 150 outbound sales calls each day using autodialer software.
  • Utilized multiple software systems to handle leads, accounts and product research.
  • Received warm leads and reached out via telephone to close sales.
  • Met or exceeded productivity and conversion rate targets on consistent basis.
  • Maximized success with consultative and persuasive techniques.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Ellenwood Academy
05.2016

Skills

  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Customer Account Management
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Telephone Management
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Microsoft PowerPoint/ Excel/ Word/ Outlook
  • Typing 60-80 wpm
  • Billing Adjustments and Refunds
  • Team-Oriented and Cooperative
  • Answering Emails
  • Document and Records Management

Timeline

Customer Service Representative

Multiplan Inc
05.2019 - 07.2023

Outbound Marketing Agent

Holiday Inn
08.2018 - 04.2019

Ellenwood Academy

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Trallana Howard