TRALONDA MOORE

. Leads and directs all activities related to cashiering, front-end and recovery functions according to operational and merchandising standards.
2. Leads and supervises the service team.
3. Responsible for all activities related to the achievement of customer service standards, training and the day-to-day operational tasks and operational standards, including recovery and merchandising preparation.
4. Drives staffing efforts in the store, including interviewing, selection, hiring and training of associates in collaboration with the other members of the store's leadership team. May complete performance evaluations as directed.
5. Administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the store leadership and in accordance with company guidelines.
6. Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.
7. Assists with store scheduling and payroll processes on a daily and weekly basis.
8. Establishes plans to accomplish store initiatives and achieve defined goals.
9. Utilizes company tools, reports, and feedback to effectively analyze trends and refine plans.
10. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
11. Serves in Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

• Seek an opportunity where proven team leadership, motivation, and customer service/ satisfaction are paramount.
• Authorized to work in the US for any employer, At Walmart, the assistant store manager performs various duties, tasks, and responsibilities in support of the manager for efficient store operation.
• Responsible for the supervision of the store.
• Handle issues of customer service.
• Responsible for human resources development.
• Recruit and discipline staff.
• Conduct staff interviews and coaching.
• Evaluate the performance of staff.
• Coordinate training and development of staff special strength.
• Motivate sales personnel in the store.
• Determine the need of staff.
• Process payroll forms and records.
• Prepare the form for leave of absence.
• Handle cash management duties.
• Contribute to the goals and sales target of the store.
• Prepare deposit loans along with other administrative staff.
• Ensure proper storage of merchandise.
• Ensure proper arrangement of the store in a neatly way.
• Ensure the security of the store and proper processing of money.
• Track daily cash report.
• Ensure improvement in the financial performance of assigned area.
• Ensure that the regulatory procedures and company policies are complied with.
• Provide guidance and direction to other staff.
• Model customer service approaches.
• Ensure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of Walmart.
• Offer supervision to staff on assigned tasks.
• Ensure that the store is well stocked at all times.
• Work in relationship with customer staff in charge of shelf to provide map for easy location of products, Ensure good relationship with merchants to achieve price actions.
• Understand seasons and ensure products on demand in the season are well in stock and well positioned.

• Promoting excellent customer service and resolving customer complaints in a timely and professional manner.
• Recruiting, hiring, and training employees as well as developing store staff.
• Analyzing daily sales and expense information and developing plans to maximize sales and net profit.
• Reaching desired objectives by evaluating and developing specific action plans that address the needs of the store.

• Responsible for making outbound sales calls to individual, businesses and organizations to recruit for fund raising events on behalf of St.
• Jude.

• Promoting excellent service and resolving customer complaints in a timely and professional manner.
• Recruiting, hiring, and training employees as well as developing store staff.
• Analyzing daily sales and expense information and developing plans to maximize sales and net profit.
• High school diploma.