Tralysia Dixon

• As An Auto Collection Agent My duties are managing and recovering overdue auto loan payments.
• Customer Contact: Initiate and respond to communications with clients regarding overdue auto loan payments through various channels such as phone calls, emails, and letters.
• Negotiation: Work collaboratively with clients to establish feasible repayment plans, considering their financial situations while aiming to recover outstanding debts.
• Account Management: Maintain accurate and up-to-date records of all collection activities, payment arrangements, and client interactions.
• Legal Compliance: Ensure all collection practices comply with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA)
• Collaboration: Coordinate with internal departments, such as legal and customer service teams, to address complex cases and escalate issues when necessary.
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• Check to ensure that appropriate changes were made to resolve customers' problems

• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance

• Taking over 100 calls a day inbound, chats and outbound calls

• Finding physician in clients area, OVR PRESCRIPTION, & Sending out new ID cards

• Dealing with over 100 claims a day.

• Answered customer inquiries and provided accurate information regarding products and services.

• Developed strong customer relationships to encourage repeat business.

• Denied Claims / Approval Claims