Tramaine Carmouche
Portage,USA
Summary
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker
Old National Bank
Kalamazoo, MI
04.2024 - Current
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
- Used customer and bank records to investigate and correct errors upon customer request.
- Participated in community events and workshops to promote bank services and financial literacy.
- Developed and maintained a portfolio of high-value clients, achieving high levels of client satisfaction and retention.
- Modified, opened and closed customer accounts.
- Advised customers on bank products, services and financial planning options.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
Server
Revel and Roll West
Kalamazoo, MI
07.2021 - 12.2024
- Lane-side server attending to 30 bowling lanes, as well as our dining area and side bar.
- Party catering for parties of 100 or more people.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Stocker/Sales Associate
Sam's Club
Portage, MI
05.2020 - 08.2020
- Sorted returned merchandise for restocking or disposal.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Assisted with store displays and window dressing as needed.
- Coordinated with management to identify and resolve inventory discrepancies.
Electronics Sales Associate
TARGET
Portage, MI
07.2018 - 04.2020
- Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers, and monitoring shopper behavior.
- Coordinated, efficient restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Conducted warranty and service plan information sessions for customers, enhancing product value and customer loyalty.
- Provided expert advice on the latest electronic devices, including features, benefits, and usage.
Retail Sales Associate
Kohl's
Portage, MI
06.2016 - 08.2018
- Handled customer calls per shift to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues with merchandise.
- Curated and prepared apparel and accessories for photo shoots.
- Assembled head-to-toe fashion ensembles for specific occasions and events, such as weddings and funeral events.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
Associate of Arts - Graphic Design
Kalamazoo Valley Community College
Kalamazoo, MI01-2025
High School Diploma -
Portage Central High School
Portage, MI05.2017
Some College (No Degree) - Social Work
Western Michigan University
Kalamazoo, MISome College (No Degree) - Psychology
Western Michigan University
Kalamazoo, MISkills
- Customer service
- Cross-selling products
- Relationship building and management
- Goal setting
- Production-driven
- Merchandising
- Sales
- Adobe Creative Suite
- Banking
- Marketing strategies
- POS
- Negotiation
- Organizational skills
- Time management
Affiliations
- relationship and community organization through Old National, driven to organize and event plan within our market and community.
Certification
- NMLS licensed
Miscellaneous Accolades
- Citizenship in Action leader, logging a total of 60 hours of community service in Middle School
- Self employed Gym Trainer, sculpting many clients towards their ideal body goals
References
References available upon request.
Timeline
Relationship Banker
Old National Bank
04.2024 - Current
Server
Revel and Roll West
07.2021 - 12.2024
Stocker/Sales Associate
Sam's Club
05.2020 - 08.2020
Electronics Sales Associate
TARGET
07.2018 - 04.2020
Retail Sales Associate
Kohl's
06.2016 - 08.2018
Associate of Arts - Graphic Design
Kalamazoo Valley Community College
High School Diploma -
Portage Central High School
Some College (No Degree) - Social Work
Western Michigan University
Some College (No Degree) - Psychology
Western Michigan University
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