Tramelle Baker
Brooklyn,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Responsible and hardworking Driver Helper skillful at loading and unloading trucks, securing packages and using equipment. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Delivery Associate
Amazon
New York , NY
08.2022 - 08.2023
- Created delivery routes based on destinations and timelines to maintain efficiency
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
- Used scanners to track parcel information, condition or receipt
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Requested signatures or followed touch-free delivery procedures
Operations Associate
Go Puff
Brooklyn, NY
02.2023 - 05.2023
- Shipped packages and received goods and materials under guidance of company's procedures
- Developed and suggested new strategies and tactics for improvements
- Followed safety and quality protocols, and lean processes to minimize accidents
- Monitored merchandise received and shipped from facility in computer system
Customer Service
Macys Department Store
New York, NY
11.2017 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Developed strong customer relationships to encourage repeat business
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Mentored new employees on procedures and policies to maximize team performance
Education
High School Diploma -
Bed-Stuy Prep High School
Brooklyn, NY06.2016
Skills
- Loading and Unloading
- Verbal and Written Communication
- Time Management
- Problem-Solving
- Customer Service
- Attention to Detail
- Retail Logistics
- Stocking and Inventory
- Teamwork and Collaboration
- Trash Collection and Removal
- Interior and Exterior Cleaning
- Strong Work Ethic
Timeline
Operations Associate
Go Puff
02.2023 - 05.2023
Delivery Associate
Amazon
08.2022 - 08.2023
Customer Service
Macys Department Store
11.2017 - 11.2021
High School Diploma -
Bed-Stuy Prep High School