Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tramesha Hill

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Works well in fast-paced environments. Dependable in handling operational needs and improving office performance. Focused on providing professional service and support to every office visitor.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Receptionist/Badging

Allied @Shell Oil
Houston, TX
06.2018 - Current
  • Answered incoming calls in a professional and polite manner, responding to employees/guest queries, or directing them to the relevant department.
  • Responded promptly to emails, team messages from customers, and other departments within the organization.
  • Operates a multi-line telephone system.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided on-the-job training to new staff members.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Resolved customer complaints promptly and efficiently. Report all issues to upper management.
  • Collaborated with team members to improve performance and implement training updates.
  • Greeting all visitors/guests. Contact the sponsors and managers once the guest has checked in.
  • Make badges for spokes sites and ship out in a timely manner.
  • Updates and keep the contractors list updated.
  • Ensures company policies are enforced on badge and access control.
  • Sets up badge appointment for personnel using email and phone calls.

Grace Bible Church

Nursey Teacher
Houston, TX
04.2017 - Current
  • Developed creative activities and lesson plans for children aged 3-5 to encourage learning and development.
  • Attend nursery worker meetings,workshops
  • Show respect for parents, other nursery workers and volunteers
  • Assume fair share of work in room by sharing responsibilities
  • Through knowledge of of safety procedures
  • Maintain safe environment for all children(Keeping ratios as assigned/class
  • Stocks and prepares room for next service

Asset Protection Detective

Macys Department Store
Houston, TX
10.2015 - 06.2018
  • Provided security for high-value merchandise by patrolling areas on foot or using CCTV systems.
  • Conducted interviews with witnesses, suspects, and victims to gather evidence.
  • Assisted in the apprehension of shoplifters and apprehended suspected criminals when necessary.
  • Developed strategies for deterring shoplifting and other forms of theft.
  • Inspected buildings regularly for signs of tampering or vandalism.
  • Investigated cases of internal and external theft, fraud, and shoplifting.
  • Monitored store surveillance footage to detect suspicious activity and potential theft.
  • Assisting customers with any inquiries.

Shift Supervisor

G4S Secure Solutions/Shell Oil
Houston, TX
02.2011 - 06.2018
  • Assist account manager and other SS with disciplinary actions as need
  • Provided leadership and training to officers so they are knowledgeable and capable of performing
  • Enter all incidents reports in Heliaus
  • Does daily inventory on all GID cards
  • Update acct manager on call offs/late arrivals
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Collaborated with team members to improve performance and implement training updates.

Security Console Operator

ABM/Shell Oil
Houston, TX
05.2006 - 02.2011
  • Provided access control for visitors, staff members, contractors, and vendors.
  • Maintained records of all visitors who entered the premises and checked their identification documents.
  • Monitored security systems, including surveillance cameras and alarm systems.
  • Created incident reports for all security-related events or issues.
  • Monitored fire, intruder detection, or other security systems.
  • Reviewed tapes and digital recordings to identify source of losses.
  • Trained new personnel in security procedures or security equipment.
  • Conducted security audits to identify potential vulnerabilities in physical security or staff safety.
  • Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.

Education

Associate of Applied Science - Electronics Technology

Devry University
Houston, TX
01-2012

Skills

  • Customer-Oriented
  • Time management
  • Multi- Line telephone system
  • Employee Training

Certification

  • CPR, AED and first aid for adults and kids

References

References available upon request.

Timeline

Receptionist/Badging

Allied @Shell Oil
06.2018 - Current

Grace Bible Church

Nursey Teacher
04.2017 - Current

Asset Protection Detective

Macys Department Store
10.2015 - 06.2018

Shift Supervisor

G4S Secure Solutions/Shell Oil
02.2011 - 06.2018

Security Console Operator

ABM/Shell Oil
05.2006 - 02.2011

Associate of Applied Science - Electronics Technology

Devry University

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Tramesha Hill