Tramia Townsend

As a cashier and self-checkout host, I consistently provided exceptional customer service by assisting diverse individuals with patience, empathy, and professionalism. I focused on creating positive experiences for every customer, handling transactions with accuracy and efficiency, and resolving concerns with compassion and understanding. This role strengthened my ability to communicate effectively, remain calm under pressure, and build trust with people in stressful situations.

• Top-performing cashier at Chipotle, delivered fast, friendly, and accurate service in a high-volume restaurant environment. Was recognized for my ability to manage the front register efficiently while also assisting with various back-of-house tasks, restocking, and maintaining a spotless and welcoming front-of-house experience for every guest. Provided outstanding customer service with a positive attitude, greeting every guest promptly, taking accurate orders, and processing payments quickly. Processed customer transactions efficiently, enhancing overall checkout speed and improving customer satisfaction significantly. Engaged with customers to provide exceptional service, creating a welcoming atmosphere that encouraged repeat visits.

• An efficient stocker at Walmart, I ensured shelves are fully stocked, clean, and organized to optimize the customer shopping experience. Known by management and coworkers as one of the most dependable and productive team members, I take pride in maintaining a fast pace while still being accurate, detail-oriented, and safety-conscious. Streamlined inventory processes, enhancing stock accuracy and ensuring product availability, which improved customer satisfaction. Collaborated with team members to maintain a clean and organized sales floor, fostering a welcoming environment for customers. Implemented efficient restocking procedures, reducing shelf replenishment time and contributing to a seamless shopping experience. Assisted customers with product inquiries and recommendations, strengthening customer loyalty through personalized service.