Tramica Inocente
Fort Hood,TX
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Baylor Scott and White OB/GYN
Harker Heights, TX
01.2026 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Service Representative
Baylor Scott and White Family Medicine
Killeen, TX
07.2025 - 01.2026
- Managed patient appointment scheduling, ensuring optimal utilization of clinic resources.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated communication between patients and medical staff to improve care coordination.
- Resolved patient inquiries and concerns promptly, fostering positive patient experiences.
- Trained new staff on clinic procedures and customer service best practices, enhancing team performance.
- Monitored and maintained accurate patient records in electronic health systems for compliance and quality assurance.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Health Unit Coordinator
Baylor Scott and White
Temple, TX
11.2024 - 07.2025
- Managed scheduling for medical staff, optimizing resource allocation and improving workflow efficiency.
- Maintained accurate patient records using electronic health record systems, enhancing data integrity and accessibility.
- Trained new Health Unit Coordinators on operational procedures and best practices, fostering team competency and performance.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
Patient Transporter
Baylor Scott & White Medical Center
Fort Worth, Texas
08.2022 - 11.2024
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Comforted patients and families by offering support and encouragement.
Health Unit Coordinator
Baylor Scott & White Medical Center
Fort Worth, Texas
09.2021 - 08.2022
- Assisted with processing patient admissions, transfers and discharges.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Patient Services Specialist
Baylor Scott & White Cardiovascular Consultant
Grapevine, TX
06.2021 - 08.2021
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Collected patient co-pay and issued receipt to confirm payment.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Unit Clerk
Rose Medical Center
Denver, CO
02.2021 - 05.2021
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Unit Secretary, Labor and Delivery
Baylor Scott & White Medical Center
Fort Worth, TX
08.2017 - 02.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Answered multi-line telephone system, provided information and directed calls.
Registration Specialist
Baylor Scott & White
Fort Worth, TX
04.2012 - 08.2017
- Obtained payments from patients and scanned identification and insurance cards.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
High School Diploma -
Texas Star Point Academy
Hurst, TXSkills
- Document filing
- Insurance verifying
- Customer Experience
- Patient Admission
- Payment collection
- Patient greeting
- Clerical
- Computer proficiency
- Patient Transport
- Customer service
- Insurance verification
- Patient intake
- Patient registration
- Money handling
- Patient check-in
- Payment processing
- Registration and scheduling
Timeline
Patient Service Representative
Baylor Scott and White OB/GYN
01.2026 - Current
Patient Service Representative
Baylor Scott and White Family Medicine
07.2025 - 01.2026
Health Unit Coordinator
Baylor Scott and White
11.2024 - 07.2025
Patient Transporter
Baylor Scott & White Medical Center
08.2022 - 11.2024
Health Unit Coordinator
Baylor Scott & White Medical Center
09.2021 - 08.2022
Patient Services Specialist
Baylor Scott & White Cardiovascular Consultant
06.2021 - 08.2021
Unit Clerk
Rose Medical Center
02.2021 - 05.2021
Unit Secretary, Labor and Delivery
Baylor Scott & White Medical Center
08.2017 - 02.2021
Registration Specialist
Baylor Scott & White
04.2012 - 08.2017
High School Diploma -
Texas Star Point Academy