Ashley Mujica
Mission Hills,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Children’s Hospital
Los Angeles, CA
04.2024 - Current
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Verified patient insurance eligibility and entered patient information into system.
Admitting Representative
Antelope Valley Medical Center
Lancaster
07.2022 - 04.2024
- Performed data entry of patient information into the Electronic Medical Record system accurately
- Successfully registered and monitored patients in a fast-paced, high volume Emergency Room environment
- Verified insurance coverage prior to services being rendered, ensuring accurate billing process
- Demonstrated strong organizational skills in order to prioritize tasks efficiently while multitasking in a busy work environment
- Utilized excellent customer service skills to answer patient inquiries and resolve registration issues promptly
- Maintained knowledge of all current hospital policies related to registration processes and procedures.
Medical Receptionist
Valley Orthopedic
Palmdale
09.2021 - 06.2022
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
Medical Receptionist
Sierra Medical Group
Palmdale
02.2020 - 08.2021
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
Medical Assistant
Doctor Lorenzo Aguilar
Modesto
04.2019 - 11.2019
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
Education
Completed Coursework Towards Certification in Clinical Medical Assisting -
San Joaquin College
Modesto, CA03.2019
Skills
- Communicating with Patient Families
- Admitting Processes
- Critical Thinking
- Customer Experience
- Patient Registration
- Emergency Room Services
- Medical insurance
Timeline
Patient Service Representative
Children’s Hospital
04.2024 - Current
Admitting Representative
Antelope Valley Medical Center
07.2022 - 04.2024
Medical Receptionist
Valley Orthopedic
09.2021 - 06.2022
Medical Receptionist
Sierra Medical Group
02.2020 - 08.2021
Medical Assistant
Doctor Lorenzo Aguilar
04.2019 - 11.2019
Completed Coursework Towards Certification in Clinical Medical Assisting -
San Joaquin College