Tranae Woods
Stockton,CA
Summary
Compassionate professional dedicated to supporting individuals and families during challenging times. Seeking a role in a shelter to leverage strong communication, patience, and problem-solving skills in creating a safe and welcoming environment. Committed to treating all individuals with dignity and respect, fostering an atmosphere of hope and stability. Brings adaptability and a positive attitude while collaborating effectively with diverse teams.
Overview
4
4
years of professional experience
Work History
Culinary Support Specialist
Stripe
Stockton, CA
07.2022 - 02.2024
- Managed customer support tickets using Zendesk for efficient issue resolution.
- Assisted customers with inquiries regarding payment processing and account management.
- Conducted follow-up communications to ensure customer satisfaction after problem resolution.
- Analyzed customer feedback to identify trends and improve service processes.
- Collaborated with technical teams to troubleshoot software issues and provide solutions.
Interacting with customers in the public
Urban Alchemy
Stockton, CA
04.2020 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Proposed innovative ideas and solutions that improved team dynamics and project outcomes.
Education
Stockton Adult School
Stockton, CASkills
- Client support and assistance
- Conflict resolution
- Professional communication
- Active listening
- Customer service
- Maintaining a safe and welcoming environment
- Community outreach
- Resource coordination
- Documentation and record keeping
- Cleaning and maintaining common areas
- Following safety procedures
- Team collaboration
- Working with diverse populations
- Confidentiality and professionalism
- Customer relationship management
- Software troubleshooting
- Culinary support knowledge
- Issue resolution
Affiliations
Strong in communication, teamwork, organization, and maintaining a safe and respectful environment. Reliable, patient, and able to remain calm in challenging situations while assisting others with their daily needs and working effectively with people from diverse backgrounds.
References
References available upon request.
Timeline
Culinary Support Specialist
Stripe
07.2022 - 02.2024
Interacting with customers in the public
Urban Alchemy
04.2020 - 11.2022
Stockton Adult School