Tranaush Davis
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and dispatch coordination at Unifi Aviation. Proven ability to manage schedules and optimize operations while maintaining meticulous records. Skilled in problem-solving and effective communication, ensuring timely responses to critical situations and enhancing customer satisfaction. Adept at utilizing dispatch software and prioritizing tasks efficiently.
Overview
10
10
years of professional experience
Work History
Dispatcher
Unifi Aviation
Houston, TX
01.2024 - 04.2025
- Processed requests for wheelchairs received via various communication methods, assisting both airline personnel and travelers.
- Coordinated inventory updates to optimize wheelchair readiness.
- Monitored and documented accidents involving wheelchairs.
- Keep accurate records of wheelchair assignments, requests, and other relevant information.
- monitor flights in real-time, tracking their progress and identifying any potential problems.
- continuously monitor weather conditions along the flight path and at both departure and destination airports.
- Provided critical assistance by directing responses to equipment malfunctions, medical situations, and unforeseen occurrences.
- Coordinated crew and managed schedule to ensure timely departures and arrivals.
- Gave clearance for aircraft departure through dispatch release form authorization.
Customer Service Representative
ModivCare Solutions LLC
Remote/WFH
08.2020 - 01.2024
- Answering Inquiries: Responding to questions about Medicare coverage, benefits, claims, and enrollment.
- Problem Solving: Addressing customer issues and concerns related to Medicare plans and services.
- Documentation: Maintaining accurate records of customer interactions and resolutions.
- Handling Complaints: Addressing customer complaints in a professional and courteous manner.
- Using Technology: Utilizing computer systems, databases, and other tools to access and manage customer information.
- Working with Providers: Responding to inquiries and providing support to healthcare providers.
Assistant Store Manager
Dollar General
Houston, TX
04.2018 - 08.2020
- Delivered exceptional service by welcoming and supporting customers.
- Coached employees on strategies for handling intricate sales transactions.
- Designated specific employees for staffing responsibilities.
- Conducted regular cash drawer audits to maintain accuracy.
- Provided refunds and credits where necessary.
- Ensured merchandise display aligned with established guidelines.
- Assisted in organizing work schedules and employee training.
- Handled store operations by opening and closing, managed stock inventory efficiently.
Scanner/Cashier
Joe V’s Smart Shop
Houston, TX
04.2015 - 04.2018
- Executed item scanning duties proficiently while managing various payment methods.
- Answer customer questions about products and store policies.
- Keep the checkout area tidy and organized.
- Assist with stocking and other store tasks as needed.
- Ensure goods are properly packaged.
Education
High School Diploma -
Cypress Spring High School
Katy, TX06.2015
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Attention to detail
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Routing orders
- Route navigation
- Work order management
- Communication equipment operation
- Dispatching field personnel
- Closing tickets
- Service planning
- Incident reporting
- Conflict resolution
- Team collaboration
- Verbal and written communication
- Record keeping
- Tracking systems
- Workflow prioritization
- Software proficiency
- Driver communication
- Call handling
- Critical thinker
- Radio communication
- Processing orders
- Critical thinking
- Multitasking Abilities
- Effective communications
- Organizational skills
- Microsoft office
- Excellent communication
- Teamwork and collaboration
- Route planning and adjustment
- Dispatch recordkeeping
- Multitasking
- Paperwork processing
- Task prioritization
- Relationship building
- Creative thinking
Timeline
Dispatcher
Unifi Aviation
01.2024 - 04.2025
Customer Service Representative
ModivCare Solutions LLC
08.2020 - 01.2024
Assistant Store Manager
Dollar General
04.2018 - 08.2020
Scanner/Cashier
Joe V’s Smart Shop
04.2015 - 04.2018
High School Diploma -
Cypress Spring High School