Traneika Wilson
Orlando
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Caseworker
Orange County Government - Community Action
12.2022 - 03.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Determined eligibility and suitability for programs by performing client intake interviews and assessments.
- Maintained accurate and current customer account data.
Economic Self Sufficiency Supervisor
Department Of Children And Families, State Of Florida
02.2022 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Economic Self Sufficiency Specialist II
Department Of Children And Families, State Of Florida
12.2021 - 02.2022
- Researched and interpreted program regulations and applicable laws.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Determined correct services and program resources for individual needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Representative II
Department Of Children And Families, State Of Florida
03.2017 - 12.2021
- Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
- Completed quality assurance reviews on actions taken by Call Center Representative I.
- Handled customer complaints or escalated issues.
Call Center Representative I
Department Of Children And Families, State Of Florida
10.2010 - 03.2017
- Looked for signs of fraud and reported cases to the fraud coordinator and investigators.
- Researched and interpreted program regulations and applicable laws.
- Determined correct services and program resources for individual needs.
- Managed over 70 calls per day.
Education
Health Sciences
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Quality Standards
- Continuous Improvement Projects
- Performance Motivation
- Employee Coaching and Motivation
- Resolving Complaints
- Organized
- Problem solving
Timeline
Caseworker
Orange County Government - Community Action
12.2022 - 03.2023
Economic Self Sufficiency Supervisor
Department Of Children And Families, State Of Florida
02.2022 - 06.2022
Economic Self Sufficiency Specialist II
Department Of Children And Families, State Of Florida
12.2021 - 02.2022
Call Center Representative II
Department Of Children And Families, State Of Florida
03.2017 - 12.2021
Call Center Representative I
Department Of Children And Families, State Of Florida
10.2010 - 03.2017
Health Sciences
Florida Agricultural And Mechanical University
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