Trang Jensen
Hillsboro,OR
Summary
Proven Manager at Fuji's, adept in Operations Management and fostering team leadership, significantly enhanced staff performance and customer loyalty through innovative workforce strategies and effective problem-solving. Excelled in policy implementation and staff development, ensuring operational excellence and positive employee engagement.
Overview
11
11
years of professional experience
Work History
Manager
Fuji's
01.2014 - 08.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Glencoe High School
Hillsboro, OR06.1999
Skills
- Policy Implementation
- Operations Management
- Workforce Management
- Time Management
- Complex Problem-Solving
- Schedule Preparation
- Staff Training and Development
- Team Leadership
- Sales Techniques
- Financial Management
Languages
Vietnamese
Native or Bilingual
Timeline
Manager
Fuji's
01.2014 - 08.2024
High School Diploma -
Glencoe High School
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