Trang Nguyen
Killeen,TX
Summary
- 2 years' experience in responsible administration and accounting.
- 5 years' experience in establishing excellent working relationships with customers, employees, vendors and contractors.
- Proficient with computer, Word, Excel, internet, and graphics.
- 1 year in Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements.
- Self-disciplined, responsible, hardworking, good listener, respectful, and able to complete tasks without supervision.
- Skilled in working either independently or in groups, under pressure and flexible to adapt to new circumstances.
Overview
4
4
years of professional experience
Work History
Manager of Business Operation ,development & Sale
Pho Thin USA Inc
06.2022 - 06.2023
- Oversaw day-to-day business operations on sales floor: Working with wholesale, utilities, and marketing companies, and fostering the professional relationship with customers.
- Handled day-to-day accounting processes to drive financial accuracy: Documented cash, credit, accrued expenses, line of credit transactions, Sale Income Statements, and Financial Statements.
- Managed inventory and supply chain operations to achieve timely and accurate of goods and services.
- Created effective sales promotions and marketing strategies to increase net income.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Led hiring, onboarding, and training of new hires to fulfill business requirements, and customer service standards.
Food and Beverage Cashier
Son Kieu Inc
05.2021 - 06.2022
- Operated cash register for cash, check, and credit card transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Utilized product knowledge of foods and beverages to perform customers' orders.
- Demonstrated multitasking skills, balancing customer orders and requests to maintain satisfaction.
Food and Beverage Server
Trang Tien Restaurant
02.2019 - 04.2021
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Demonstrated success in maintaining high level of customer satisfaction.
Education
Associate of Arts - Business Administration
Golden West College
Huntington Beach, CA12.2022
Skills
- Partnering and Client Relationship-Building
- Sales Records Management
- Business Objective Analysis
- Computer and Microsoft Taskings
- Marketing
- Issue Resolution
- Creativity
- Organizational skills
- Communication
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Manager of Business Operation ,development & Sale
Pho Thin USA Inc
06.2022 - 06.2023
Food and Beverage Cashier
Son Kieu Inc
05.2021 - 06.2022
Food and Beverage Server
Trang Tien Restaurant
02.2019 - 04.2021
Associate of Arts - Business Administration
Golden West College
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