Trang Thi Thuy pham
Kearns,Utah
Summary
I'm seeking a Fight Attendant position with SkyWest Airlines where I can contribute my airport customer service experience, strong safety awareness, and commitment to passenger care to help ensure a safe and comfortable travel experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
DUTY FREE - SALT LAKE CITY INTERNATIONAL AIRPORT
2025.12 - Current
- Provided exceptional service to Domestic and International passengers in high traffic airport environment.
- Maintained full compliance with airport security regulations and retail operating procedures.
- Assisted travelers efficiently within limited boarding time constraints.
- Managed high volume transactions accurately using POS system.
- De-escalated customer concerns calmly and professionally.
- Maintained professional appearance and grooming standards in accordance with airport policies.
- Adapted quickly to schedule changes, peak travel periods, and operational demands.
- Collaborated with team members to ensure smooth service flow during busy flight departures.
Relationship Manager
AIA LIFE INSURANCE
2022.05 - 2024.04
- Provide a timely response to customers in areas of product information, outpatient/inpatient services, claims, premium payment, and policy termination.
- Process customer instructions/requests.
- Troubleshoot and resolve customer complaints.
Relationship Manager
CHAILEASE INTERNATIONAL LEASING CO. LTD
2021.10 - 2024.03
- Looking for new sources of customers, contact and meet to introduce financial leasing services to customers.
- Expand and maintain relationships with current and potential customers.
- Preliminary check of credit records.
- Proposing suitable financial leasing solutions for each customer.
Relationship Manager
GOLDEN AGE
2020.03 - 2020.11
- Looking for a new source of customers for the company.
- Building relationships and providing the appropriate information to new customers.
- Maintaining strong working relationships with legacy clients and customers.
- Resolve complaints.
Sales and Personal Trainer
EXCITER FITNESS AND YOGA
2018.06 - 2019.11
- Sales service and retention specialist to attract potential clients and maintain positive relationships with existing clients.
- Support concepts and images.
- Created advertising posts and links for social media platforms, such as Facebook, Instagram, and Google.
Education
Accounting
HELP UNIVERSITY
Vietnam2022-04
Skills
- Team collaboration
- High-volume Customer Service
- Communication
- Problem-solving
- Time Management & Efficienty
- Marketing
- Market research
- Customer relationship management
- Sales strategy
- Relationship building
Certification
- Certificate of Appreciation: Support and contribution during Malaysian National Day of CONSUL of Malaysia in Vietnam
Languages
English
Professional Working
Vietnamese
Full Professional
Timeline
Sales Associate
DUTY FREE - SALT LAKE CITY INTERNATIONAL AIRPORT
2025.12 - Current
Relationship Manager
AIA LIFE INSURANCE
2022.05 - 2024.04
Relationship Manager
CHAILEASE INTERNATIONAL LEASING CO. LTD
2021.10 - 2024.03
Relationship Manager
GOLDEN AGE
2020.03 - 2020.11
Sales and Personal Trainer
EXCITER FITNESS AND YOGA
2018.06 - 2019.11
Accounting
HELP UNIVERSITY