Traniecia Sanks
Fort Mitchell
Summary
Customer- focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated-adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AnswerNet
Chattanooga
07.2021 - Current
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email and chat.
Employee
SUBWAY®Restaurants
Fort Mitchell
08.2024 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Monitored expiration dates on food items for freshness assurance.
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Bachelor of Science - Health And Human Performance
Albany State University
Albany, GA05-2023
Skills
- Customer service
- Call center operations
- Problem solving
- Time management
- Strong teamwork
- Multitasking and organization
- Problem-solving
- Critical thinking
- Punctuality and reliability
- Cash handling
References
References available upon request.
Timeline
Employee
SUBWAY®Restaurants
08.2024 - 05.2025
Customer Service Representative
AnswerNet
07.2021 - Current
Bachelor of Science - Health And Human Performance
Albany State University