TRANIESHA JORDAN
Hammond,IN
Summary
Learning & Development-focused claims and operations professional with 10+ years of experience across claims, insurance, healthcare billing, customer support, team leadership, training, and employee development. Current Uber Claims Advocate with frontline Auto Crash & Claims expertise and experience facilitating team meetings, knowledge-sharing sessions, onboarding, and development opportunities. Experienced in facilitating formal virtual and in-person training, developing SOPs and job aids, conducting 1:1 coaching, identifying knowledge gaps, and evaluating post-training performance through hands-on application. Skilled at translating complex claims, safety, insurance, and operational processes into clear, practical learning experiences.
Overview
11
11
years of professional experience
Work History
Claims Advocate
UBER
Chicago, IL
05.2025 - Current
- Manage high-volume Auto Crash & Claims cases across the U.S. and Canada, applying claims, safety, insurance, documentation, and operational procedures.
- Investigate crash-related incidents, submit FNOL reports, assess coverage considerations, and maintain accurate case documentation.
- Collaborated with internal stakeholders to enhance claim handling accuracy, ensure process consistency, and improve customer communication.
- Maintain a 91% compliance rate in a high-volume claims environment.
- Facilitated weekly team meetings and knowledge-sharing sessions to promote quality standards, compliance, and operational consistency.
- Participated in new-hire onboarding and shadowing opportunities, providing practical exposure to frontline claims workflows and case-based learning.
- Supported Crash Support Chat operations, providing real-time process guidance during crash-related customer interactions.
- Participated in leadership shadow sessions, sharing frontline perspective on claims workflows and operational challenges.
- Translated complex claims processes into clear, practical guidance related to FNOL, coverage, documentation, and customer communication.
- Identified recurring process questions and knowledge gaps during team interactions, reinforcing understanding through targeted Q&A and knowledge sharing.
- Received an Uber #OneUber Core Value nomination recognizing collaboration and contributions.
Billing Supervisor
MEDICATION MANAGEMENT PARTNERS
09.2021 - 06.2023
- Supervised billing operations, enhancing employee development, quality, customer service, and workflow performance.
- Facilitated formal virtual and in-person training sessions covering billing processes, operational procedures, quality standards, and performance expectations.
- Developed and delivered hands-on training using SOPs, job aids, reference materials, demonstrations, and real-world workflow examples.
- Conducted 1:1 coaching and performance feedback to reinforce training and address errors and knowledge gaps.
- Evaluated training effectiveness through on-the-job performance, identifying recurring errors and development needs after employees transitioned into production.
- Created SOPs, job aids, and training materials, identifying training needs and knowledge gaps to facilitate employee development.
- Conducted performance reviews and used observed results to identify development opportunities and improvement needs.
Pharmacy Technician / Billing Specialist
MEDICATION MANAGEMENT PARTNERS
03.2018 - 09.2021
- Managed high-volume pharmacy billing and claims workflows to ensure accuracy and compliance with policies.
- Resolved billing issues and discrepancies while supporting team members with process and workflow inquiries.
- Facilitated understanding of billing procedures and operational requirements among employees through knowledge sharing.
Billing Specialist
FORUM EXTENDED CARE SERVICES
08.2015 - 03.2018
- Managed billing for private insurance, individuals, and government programs, ensuring compliant claims processing through application of insurance policy knowledge.
- Coordinated with Public Aid representatives, attorneys, and facility staff to resolve discrepancies in patient applications, enhancing application accuracy and processing speed.
- Maintained accurate electronic documentation while communicating complex billing requirements to internal and external stakeholders, facilitating clearer understanding and compliance.
Education
Thornton Fractional South
Skills
- Training Facilitation
- Hybrid training
- New-Hire Onboarding
- Performance Coaching
- Employee Development
- Gap analysis
- Training resources
- SOP Development
- Learning Evaluation
- Claims Processing
- Quality & Compliance
- Stakeholder Collaboration
- Process Improvement
- Google Sheets
- Google Docs
- Google Slides
- JIRA
- Insurance Compliance
Timeline
Claims Advocate
UBER
05.2025 - Current
Billing Supervisor
MEDICATION MANAGEMENT PARTNERS
09.2021 - 06.2023
Pharmacy Technician / Billing Specialist
MEDICATION MANAGEMENT PARTNERS
03.2018 - 09.2021
Billing Specialist
FORUM EXTENDED CARE SERVICES
08.2015 - 03.2018
Thornton Fractional South