TRANISE LASHAWN KIMBROUGH
Dawson,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
Concentrix
09.2021 - 11.2023
- Enhanced customer satisfaction by implementing targeted strategies that effectively resolved concerns and addressed needs.
- Assisted customers with personalized recommendations tailored to their unique requirements, improving their overall experience.
- Answered customer calls promptly, minimizing on-hold wait times and improving overall service experience.
- Addressed customer requests for products, services, and company information, ensuring timely and accurate responses.
- Provided comprehensive customer support to both internal and external customers, ensuring accurate and timely assistance.
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
Alorica
11.2019 - 09.2021
- Actively listened to customers, resolved concerns promptly, and escalated critical issues to supervisor for timely resolution.
- Assisted numerous customers daily, providing support with a friendly demeanor to enhance their experience.
- Resolved customer account discrepancies by investigating issues and providing clear explanations to clients.
- Addressed customer account discrepancies and concerns.
- Documented and detailed calls and complaints using call center's CRM database.
CUSTOMER SERVICE REPRESENTATIVE
Afni
07.2018 - 11.2019
- Managed inbound customer chat conversations across multiple websites, delivering timely and accurate responses to enhance customer experience.
- Managed inbound customer chat conversations across multiple websites, ensuring timely and accurate responses.
- Answered customer telephone calls promptly, reducing on-hold wait times and improving overall customer satisfaction.
- Actively listened to customers, resolving concerns promptly and escalating critical issues to supervisor.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Collected customer feedback and implemented process changes that led to increased customer satisfaction levels.
Education
High School Diploma -
Terrell High School
Dawson, GASkills
- Customer Service and Assistance
- Client assistance
- Customer Relations
- Written and Oral Communications
- Active Listening
- Remote Support
- Troubleshooting
- Technical Skills
- Microsoft Office
- Computer Proficiency
- Data Entry
- Product Knowledge
Timeline
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
Concentrix
09.2021 - 11.2023
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
Alorica
11.2019 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
Afni
07.2018 - 11.2019
High School Diploma -
Terrell High School