McAusha Rabb
Montgomery,AL
Summary
Customer Service Representative bringing superb skills in oral and written communications,active listening and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviors. understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unique support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Work From Home Customer Service Representative
Qualfon
09.2022 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Work From Home Agent
Conduent
11.2020 - 09.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
Afni
07.2020 - 11.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Actively listened to customers, handled concerns quickly.
- Asked open-ended questions to determine which products or services would best fit for customer's needs.
- Handled inbound customer chat conversations from various websites.
Education
High School Diploma -
The Calhoun School
Letohatchee, AL05-2020
Skills
- Active listening
- Customer Support
- Customer relations
- Data Entry
- Computer Proficiency
- Customer Service and Assistance
- Troubleshooting
- Technical Skills
- Written and Oral Communications
- Development
- Some Microsoft Office
Timeline
Work From Home Customer Service Representative
Qualfon
09.2022 - 02.2024
Work From Home Agent
Conduent
11.2020 - 09.2022
Customer Service Representative
Afni
07.2020 - 11.2020
High School Diploma -
The Calhoun School