Trashawn Stewart
Hinesville
Summary
Achieved Employee of the Month status through exemplary client service and support. Maintains a strong commitment to integrity and ethical conduct in all professional relationships. Cultivates a positive environment that encourages open communication and trust. Focused on delivering high-quality service and building lasting connections.
Overview
1
1
Language
9
9
years of professional experience
Work History
Service Advisor
Vanguard Truck Centers
Savannah, GA
05.2025 - Current
- Exercise Vanguard established Processes and Procedures.
- Initiate customer repair using the Certified Uptime Center process (JPRO).
- Monitor customer repair process from initiation to close.
- Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
- Manage internal / departmental communications to insure timely and smooth repair event.
- Drive service sales by capitalizing on upsell opportunities.
- Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
- Communicate awareness of the Customer Experience Management survey (CEM).
- Daily review of open repair orders with Service Manager as a part of the daily RO close process.
- Participate in developmental and assigned training paths.
- Maintain Vanguard customer service standards
- Engagement in TEAM environment.
- Keep work area clean and organized.
- Communicate work place or process issues and provide resolution input.
- Participate in Service Department meetings.
- Assists with the flow of work in the service department.
Warranty Service Representative
Freightliner Of Savannah
Port Wentworth, GA
10.2022 - 03.2025
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
- Arranges for parts to be shipped to the factory or distributor or to be scrapped.
- Files and maintains all service records as required by the warrantor.
- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by factory or distributor
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
Service Advisor
Love's Travel Stops & Country Stores
Richmond Hill, GA
04.2021 - 10.2022
- Greets customers in a timely, friendly manner and obtains vehicle information. Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up to date.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed and provides an estimate
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection
Shift Leader
Love's Travel Stops & Country Stores Inc.
Richmond Hill, GA
11.2020 - 04.2021
- Schedule employee shifts and assign duties
- Manage time-off requests and handle last-minute absences
- Train and coach new employees
- Inspect equipment and communicate the need for repairs or replacements to management
- Check cash drawers and prepare bank deposits
- Ensure health and safety standards are followed
- Address customer and employee complaints
- Resolve conflicts between workers
- Foster and maintain a positive work environment
Cashier/Store Trainer
Love's Travel Stops & Country Stores
Richmond Hill, GA
04.2020 - 11.2020
- Managing transactions with customers using cash registers
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Observe how cashiers interact with clients to identify areas of improvement
- Determine training needs both for individuals and teams
- Organize role-playing activities to simulate difficult client cases
- Advise new employee how to upsell products and services
Slot Marketing Representative
MGM National Harbor
Oxon Hill, MD
03.2017 - 11.2019
- Assists players with all requests in a professional and timely manner.
- Explains the loyalty program in detail and redeems guests' points for express comps.
- Evaluates members' status and issues complimentary amenities based on established Company guidelines.
- Utilizes all aspects of the Player Tracking System.
- Answers any questions and addresses any problems with guests.
- Stays informed about all Company events at their property.
- Inputs all player information into the database system and issues loyalty program cards.
- Protects the confidentiality of all company files and documents under immediate control.
- Communicates new ideas to upper management in order to improve productivity.
- Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs.
Education
High school diploma or GED - undefined
Croom High School
Cheltenham, MD05.2015
Skills
- Marketing strategies
- Financial billing
- Claims management
- Conflict management
- Quality warranty oversight
- Customer support skills
- Typing accuracy
Languages
English
Native or Bilingual
Timeline
Service Advisor
Vanguard Truck Centers
05.2025 - Current
Warranty Service Representative
Freightliner Of Savannah
10.2022 - 03.2025
Service Advisor
Love's Travel Stops & Country Stores
04.2021 - 10.2022
Shift Leader
Love's Travel Stops & Country Stores Inc.
11.2020 - 04.2021
Cashier/Store Trainer
Love's Travel Stops & Country Stores
04.2020 - 11.2020
Slot Marketing Representative
MGM National Harbor
03.2017 - 11.2019
High school diploma or GED - undefined
Croom High School