Collin Welker
Buffalo,NY
Summary
Motivated individual promoting well-rounded skill set including 5 years in the automotive sales industry, and experience in customer service's. Always ready and willing to pitch in and perform above expectations. Currently pursuing a new career path.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Service Advisor
Maguire Family of Dealerships
11.2022 - Current
- Recommended additional, useful services to customers to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Researched businesses and buying habits to tailor presentations for potential customers.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Service Advisor
Fuccillo chevrolet Of Grand Island
01.2019 - 11.2022
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Recommended additional, useful services,products to customers, which helped to increase overall sales.
- Used product knowledge and communication skills to ascertain issues and provide swift, effective resolution.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Trained 3 new employees each for 90 days in procedures and policies in order to maximize team performance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Took special orders in person and over telephone, generating in additional revenue every month.
- Set up and activated customer accounts.
- Consulted with customers regarding product and service needs, addressing all types of customer concerns.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Bartender Assistant
Panes Restaurant
03.2018 - 11.2020
- Learned how to make wide variety of mixed drinks.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Greeted customers and provided friendly, knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
- Processed payments for orders and provided customers with change.
- Skilled at working independently and collaboratively in a team environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Applied Science - Environmental Conservation
Niagara County Community College
Sanborn, NY06.2019
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06.2017
Skills
- High-energy attitude
- Quality control
- Business development understanding
- Customer service
- Able to lift over 75 lbs
- Compelling leadership skills
- Rapport and relationship building
- Profit and revenue-generating strategies
- Persistent
- Confidence
- Hazmat knowledge
- Power tool usage
- Organization
- Active Listening
- Business Management Principles
- Time Management
- Hospitality Management
- Marketing and Sales
- Service estimates
Certification
- Licensed prolift certification - 07/19/2022
Timeline
Service Advisor
Maguire Family of Dealerships
11.2022 - Current
Service Advisor
Fuccillo chevrolet Of Grand Island
01.2019 - 11.2022
Bartender Assistant
Panes Restaurant
03.2018 - 11.2020
Associate of Applied Science - Environmental Conservation
Niagara County Community College
High School Diploma -
North Tonawanda High School
- Licensed prolift certification - 07/19/2022
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