Zachary DeLorensi
Green Bay
Summary
Started in the automotive industry at 14 years old. Was hired as a lot attendant/detailer at S&L Motors my freshman year of High School. Moved up to a lube technician after High School at Bergstrom. After a short 8 month period took a job at Witt Family Ford as a quick lane assistant. Quickly moved to the quick lane leader and then a service advisor. At Kolosso Toyota I averaged 200k in parts and labor sales a month while increasing my 4 technicians proficiency from 110% to over 150%. I also manages the shop when my service manager was absent.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Kolosso Toyota
06.2023 - Current
Service Advisor
Le Mieux Toyota
06.2022 - 06.2023
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Examined records and papers to verify warranty and service contract coverage.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
Quick Lane Assistant/Service Advisor
Witt Family Ford
01.2020 - 07.2022
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Performed complete vehicle maintenance inspections, including tires, brakes and all fluid levels.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Reviewed completed work and road-tested vehicles.
- Participated in factory-sponsored training classes to remain up-to-date with industry trends.
Express Service Technician
Bergstrom Automotive
06.2019 - 12.2019
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Changed oil, transmission fluid and filters in vehicles.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Rotated tires and checked brakes on vehicles.
- Performed automotive preventive maintenance and inspected tires.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Reviewed work orders to identify machines and tools necessary to complete jobs and prepare and calibrate requisite equipment where necessary.
Detailer/Lot Attendant
S&L Motors
09.2015 - 05.2019
- Checked vehicles prior to service and immediately afterward to identify damages.
- Washed wide range of vehicles each day.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Bay Port High School
Green Bay, WI06.2019
Skills
- Maintenance and repairs
- Writing work tickets
- Alignments experience
- Brake systems knowledge
- Diagnostics and troubleshooting
- Repair documentation
- Vehicle inspections
- Inbound and Outbound Calling
- Customer Support
- Software troubleshooting
- Employee management
- Customer Service
- Problem Resolution
- Credit card payment processing
- High-energy attitude
Certification
Toyota Master Advisor ,2024,2025.
Timeline
Service Advisor
Kolosso Toyota
06.2023 - Current
Service Advisor
Le Mieux Toyota
06.2022 - 06.2023
Quick Lane Assistant/Service Advisor
Witt Family Ford
01.2020 - 07.2022
Express Service Technician
Bergstrom Automotive
06.2019 - 12.2019
Detailer/Lot Attendant
S&L Motors
09.2015 - 05.2019
High School Diploma -
Bay Port High School
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