Traton Basham
Lexington,KY
Summary
Energetic and results-oriented IT professional with a talent for managing both systems and people. Fueled by a fervent drive for problem-solving, excelling in orchestrating complex IT infrastructure while inspiring and guiding teams to achieve their full potential. With a keen understanding of marketing principles, bringing a unique perspective to strategic initiatives, marrying technical expertise with creative insight. Possessing a buoyant attitude and adept at fostering teamwork, poised to tackle challenges that demand ingenuity and collaboration. Seeking a stimulating career opportunity leveraging diverse skill set and immerse myself in a profession that ignites passion for innovation and continuous growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Operation
Smart Circle
01.2022 - 06.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Cybersecurity Analyst Intern
Service One Credit Union
01.2021 - 05.2022
- Documented incident reports, detailing root cause analysis and lessons learned from each event.
- Evaluated new security technologies and recommended their adoption based on potential benefits to organization''s security posture.
- Implemented multi-factor authentication systems to strengthen access control mechanisms for sensitive data.
- Maintained up-to-date knowledge of emerging cybersecurity trends, implementing best practices into daily tasks.
- Monitored use of data files and regulated access to protect secure information.
- Performed risk analyses to identify appropriate security countermeasures.
Information Systems Technician
Western Kentucky University
01.2019 - 05.2022
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Managed deployment of critical software updates, ensuring minimal disruption to daily operations.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Handled initial troubleshooting and escalation of service requests.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
Education
Master of Science - Information Systems /Business Analytics
Murray State University
Murray, KY05.2025
Bachelor of Science - Information Technology
Western Kentucky University
Bowling Green, KY05.2022
Skills
- Data Analysis
- Business Development
- Network configuration
- System diagnostics
- Troubleshooting skills
- Hardware and software maintenance
- Remote Support
- IT Asset Management
- CompTIA A Certification
- Problem-Solving
- Analytical Thinking
Websites
Accomplishments
- Achieved Upcoming Manager of the year in 2023
- Resolved product issue through consumer testing.
Personal Information
- Date of Birth: 03/09/99
- Nationality: American
Certification
- NSA WorkForce CyberSecurity Certificate Through the University of Louisville 2023
Timeline
Director of Operation
Smart Circle
01.2022 - 06.2024
Cybersecurity Analyst Intern
Service One Credit Union
01.2021 - 05.2022
Information Systems Technician
Western Kentucky University
01.2019 - 05.2022
Master of Science - Information Systems /Business Analytics
Murray State University
Bachelor of Science - Information Technology
Western Kentucky University
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