Trava Koonce
Queens
Summary
Adept at spearheading IAM initiatives, significantly enhanced security at Medisys-Jamaica by implementing Delinea for PAM, reducing unauthorized access by 25%. Expertise in SailPoint and collaborative approach streamline operations and ensure regulatory compliance. Skilled in AWS IAM and Azure AD, strategic vision and problem-solving abilities drive operational excellence and safeguard sensitive data. A security professional with strong foundation in threat detection, risk assessment, and incident response. Adept at developing and implementing security protocols that safeguard organizational data and ensure compliance with regulatory requirements. Known for effective team collaboration and results-driven approach, leveraging analytical skills and attention to detail to adapt to changing environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IAM Security Analyst
Medisys-Hybrid
10.2023 - 04.2024
- Company Overview: Hospital Medical Centers - IAM Security Analyst-Hybrid
- Spearhead selection and successful implementation of Delinea (Thycotic) for PAM and Azure AD, improving privileged access security by reducing unauthorized access incidents by 25%
- Administrate SailPoint IdenityIQ with ServiceNow, reducing incident response times
- Administrate ADAudit and ADManager Plus to automate user auditing processes, reducing manual effort by 30%
- Administrate and resolved average of 150+ user access requests monthly across firm, with 95% first-time resolution rate, reducing user downtime and improving operational efficiency
- Conduct comprehensive quarterly access reviews, identifying and mitigating 100+ potential risks, reducing policy violations by 20% and ensuring full regulatory compliance
- Partner with business analysts and department heads to gather and document access requirements, improving segregation of duties and reducing access conflict incidents by 15%
- Resolve 50+ user provisioning issues monthly with a focus on HIPAA compliance, leading to 98% compliance rate during internal audits and reducing risk of data breaches
- Hospital Medical Centers - IAM Security Analyst-Hybrid
IAM Security Analyst Consultant
Santander Bank
10.2022 - 12.2022
- Administrate global identity and security access for 2000+ human and functional accounts across 50+ systems, improving security response times by 30% through automated processes
- Streamline onboarding/offboarding processes for 500+ users, reducing onboarding time by 25%
- Efficiently managed privileged access incidents with a 90% resolution rate within SLA
- Administrate Sailpoint, Azure AD, and AWS IAM, automating role-based access provisioning, which reduced manual interventions by 40% and increased provisioning speed by 50%
- Manage RBAC using Active Directory and CyberArk for over 500 users, ensuring precise access control and improving security compliance by 15%
- Collaborate with cross-functional teams to enforce segregation of duties (SOD) policies, reducing access violations by 20% and ensuring alignment with regulatory requirements
System Administrator/Security Support Consultant
Creative Artist Agency
08.2022 - 10.2022
- Administrate Microsoft Endpoint Manager (SCCM), JAMF, ServiceNow, and Bomgar for 300+ users, enhancing system efficiency and reducing resolution times by 35%
- Provide end-to-end Active Directory and security group administration, resolving 100+ access and security issues monthly, achieving a 95% user satisfaction rate
- Facilitate the onboarding/offboarding of 200+ users across Adobe Creative Cloud and VoIP systems, reducing setup times by 20% through process optimization
- Improved system performance by troubleshooting hardware and software issues.
System Administrator & Support Consultant
Matrix Applications
05.2022 - 07.2022
- Support users with remote tools Bomgar, and SCCM for 200+ users, improving remote resolution rates by 30% through efficient troubleshooting
- Provide expert support for Windows environments, administering SCCM imaging and reducing setup times by 25% for 200+ users
- Administrate Outlook and O365 for 200+ users, leading successful O365 migration that improved email system performance by 20%
- Manage onboarding/termination processes for 200+ employees across three New York offices, ensuring timely and secure transitions
Support Analyst/System Administrator Consultant
Federal Home Loan Bank of New York
11.2021 - 01.2022
- Manage onboarding/offboarding processes for 500+ users across O365, Oracle, and AWS systems, reducing access setup times by 30% through process optimization
- Collaborate with cybersecurity teams to resolve 150+ user access issues monthly, using ServiceNow to improve incident tracking and resolution time by 40%
- Create user accounts and managed access control.
- Administrate AWS IAM for over 200+ users, automating user access workflows and improving access provisioning time by 50%
Regional Lead IAM Security Analyst Consultant
Otis Elevator Co.
10.2020 - 07.2021
- Manage onboarding/offboarding for 1000+ employees using Active Directory and SailPoint, achieving a 99% SLA compliance rate
- Led Joiner, Mover, and Leaver processes, reducing user provisioning times by 40% and ensuring seamless transitions for 500+ employees
- Administrate LDAP services and Azure/AD, integrating Thycotic PAM tools to enhance access control security, reducing unauthorized access incidents by 30%
Senior Technical Support Specialist Consultant
Commerzbank
08.2020 - 10.2020
- Manage LDAP and Radius for identity access management, ensuring secure access for 500+ users with zero security incidents during the period
- Provide Exchange and Active Directory administration, handling over 100+ requests monthly with a 98% resolution rate
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
System Administrator and Support Specialist Consultant
BNP Paribas
10.2019 - 06.2020
- Administrate SCCM and Sailpoint for over 1000+ users, successfully leading a Windows 10 migration project that completed 20% ahead of schedule and reduced downtime
- Provide Tier III support to 1000+ users on trade floor, maintaining 98% incident resolution rate and achieving high client satisfaction
- Image and deployed 300+ devices using Windows Deployment Services, reducing deployment time by 15% through automation
- Manage user access rights to maintain high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
IAM Security Analyst Consultant
Israel Discount Bank-Hybird
11.2018 - 10.2019
- Administrate Sailpoint for identity access management across 1000+ financial sector accounts, improving data security by 20% through proactive risk management and access provisioning
- Manage Active Directory and user group policies for 1000+ users, reducing access issues by 30% and ensuring compliance with audit and regulatory requirements
- Lead onboarding of 1000+ applications into SailPoint for access certification and provisioning, improving compliance and reducing onboarding time by 25%
- Manage CyberArk administration, successfully onboarding 1000+ accounts into RBAC system, enhancing security and reducing unauthorized access incidents by 20%
- Administrate Citrix and Oracle Anti-Money Laundering solutions, streamlining user access for over 1000+ users and ensuring regulatory compliance with AML policies
- Protected data integrity, coordinating with cross-functional teams to implement security protocols.
- Conducted security audits to ensure compliance with industry standards.
- Assisted in successful completion of security audits, resulting in a boost of client trust and confidence.
System Support Consultant
Rockefeller Capital Management
06.2018 - 11.2018
Desktop Support II Consultant
HBO
07.2017 - 06.2018
MIS Manager
Adweek LLC
02.2017 - 07.2017
Desktop Support II Consultant
AECOM/URS Corporation
04.2015 - 02.2017
Desktop Support II Consultant
International Rescue Committee
02.2013 - 04.2015
Helpdesk Analyst Level I Consultant
Weight Watchers
07.2011 - 02.2013
Education
Bachelor of Science - Business Administration – Management Information Systems
New York Institute of Technology
New York, NY2009
Associates of Science - Network Administration
Technical Career Institute College of Technology
New York2003
Skills
- IAM Solutions Implementation
- SailPoint Administration
- CyberArk Access Control Management
- Azure/Entra ID Management
- Kerberos Authentication
- User Permissions Administration on AWS
- Okta User Management
- Delinea Management Skills
- Privileged User Oversight
- Imprivata Management
- ServiceNow Administration
- JIRA Proficiency
- Proficient in AD Audit Plus
- Proficient in AD Manager
- EPIC Security Administration
- Expertise in Microsoft 365
- SharePoint Administration
- Mobile Device Management
- Reporting and documentation
- Ping ID/Duo Authentication
- Incident response
Certification
- AWS Identity and Access Management
- CompTIA Security+
- Azure Active Directory IAM Certification
- Okta Administration Certification
- Administering Microsoft System Center Configuration Manager (SCCM) and Cloud Services
Timeline
IAM Security Analyst
Medisys-Hybrid
10.2023 - 04.2024
IAM Security Analyst Consultant
Santander Bank
10.2022 - 12.2022
System Administrator/Security Support Consultant
Creative Artist Agency
08.2022 - 10.2022
System Administrator & Support Consultant
Matrix Applications
05.2022 - 07.2022
Support Analyst/System Administrator Consultant
Federal Home Loan Bank of New York
11.2021 - 01.2022
Regional Lead IAM Security Analyst Consultant
Otis Elevator Co.
10.2020 - 07.2021
Senior Technical Support Specialist Consultant
Commerzbank
08.2020 - 10.2020
System Administrator and Support Specialist Consultant
BNP Paribas
10.2019 - 06.2020
IAM Security Analyst Consultant
Israel Discount Bank-Hybird
11.2018 - 10.2019
System Support Consultant
Rockefeller Capital Management
06.2018 - 11.2018
Desktop Support II Consultant
HBO
07.2017 - 06.2018
MIS Manager
Adweek LLC
02.2017 - 07.2017
Desktop Support II Consultant
AECOM/URS Corporation
04.2015 - 02.2017
Desktop Support II Consultant
International Rescue Committee
02.2013 - 04.2015
Helpdesk Analyst Level I Consultant
Weight Watchers
07.2011 - 02.2013
Bachelor of Science - Business Administration – Management Information Systems
New York Institute of Technology
Associates of Science - Network Administration
Technical Career Institute College of Technology
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