Tra'Vaun Cox Sr
Tucson,AZ
Summary
Highly self-directed and motivated team player with a strong background in customer service, sales, client relations, and merchandising. Proven ability to work independently, driven to enhance service satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Cashier/Sales Associate
Circle K
09.2022 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Tele Sales Representative
Afni
03.2018 - 06.2020
- Gave information about available products/services, resolved customer complaints, established and enforced sales goals, shared features and benefits with top providers, assisted customers with credit applications or ordering products/services
- Opened new accounts and documented personal, demographic, and payment information in system.
- Escalated concerns or advanced problem calls to management staff.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
Customer Service Advisor
Mister Car Wash
10.2017 - 02.2018
- Delivered exceptional customer experience, greeted customers and explained products/services, utilized problem solving and active listening skills, prepared vehicles for wash, assisted customers with vacuuming and cleaning vehicles, completed tasks for location cleanliness and appearance
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Painter/Carpenter
Toefco Engineered Coating Systems Inc.
03.2015 - 11.2015
- Ability to paint with any paint gun, keep work area clean, good with working with other people on site, ability to lead a team and work at the same time, time management
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Evaluated completed work for quality and adherence to standards and client requirements.
Education
High school or equivalent - General
Coolidge High School
Coolidge, AZ05.2013
Skills
- Tele sales expertise
- Customer Service
- Team Management
- Microsoft Office
- Quality Assurance
- Revenue Growth
- Painting
- PPE understanding
- Woodwork
- Telemarketing
- Carpentry
- Fabrication
- Remodeling
- Quality assurance
- Sales
- Heavy lifting
- Woodworking
- Product restocking
- Cash Handling
- Product Knowledge
Timeline
Cashier/Sales Associate
Circle K
09.2022 - Current
Tele Sales Representative
Afni
03.2018 - 06.2020
Customer Service Advisor
Mister Car Wash
10.2017 - 02.2018
Painter/Carpenter
Toefco Engineered Coating Systems Inc.
03.2015 - 11.2015
High school or equivalent - General
Coolidge High School
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