Dynamic and results-driven professional with a proven track record in optimizing workflows, enhancing operational efficiency, and fostering team collaboration for peak performance. Recognized for a collaborative approach and commitment to achieving organizational goals, particularly in workforce planning and incident management. Adept at driving process improvements that lead to significant advancements in performance metrics. Highly adaptable to evolving business demands while maintaining excellence in standards. Skilled in process optimization, team leadership, and strategic problem-solving.