TraVella McEntire
Buffalo,NY
Summary
Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.
Overview
38
38
years of professional experience
Work History
State Employee
WNYDDSO
01.2007 - Current
- Assist individuals with mental and physical disabilities
- Charted and recorded information in client files
- Tracked client movement on and off the unit by documenting times and destinations of clients
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards
- Quickly responded to crisis situations when severe mental health and behavioral issues arose
- Efficiently gathered information from families and social services agencies to inform development of treatment plans
- Documented all patient information including service plans, treatment reports and progress notes
- Collaborated closely with treatment team to appropriately coordinate client care services
- Interacted with clinical staff and external resources such as school or community personnel
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications
- Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities
- Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects
- Administered medication to patients presenting serious risk of danger to themselves and others.
PROGRAM MANAGER
People Inc
09.2002 - 01.2007
- Wrote programs for people with mental retardation disabilities
- Oversee daily Operations
- Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders
- Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members
- Executed appropriate risk-assessment and mitigation strategies
- Administered medication to patients presenting serious risk of danger to themselves and others
- Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities
- Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects
- Evaluated patients for psychiatric services and psychotropic medications
- Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities
- Developed appropriate policies for the identification of medically-related social and emotional needs of clients
- Guided clients in understanding illnesses and treatment plans
- Referred clients to other programs and community agencies to enhance treatment processes
- Organized treatment projects that focused on problem solving skills and creative thinking
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems
- Interacted with clinical staff and external resources such as school or community personnel
- Collaborated closely with treatment team to appropriately coordinate client care services
- Documented all patient information including service plans, treatment reports and progress notes
- Efficiently gathered information from families and social services agencies to inform development of treatment plans
- Quickly responded to crisis situations when severe mental health and behavioral issues arose
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards
- Tracked client movement on and off the unit by documenting times and destinations of clients
- Charted and recorded information in client files.
Casual Mail Carrier
United States Postal Service
07.2002 - 08.2002
- Sorted mail, delivered mail, loaded and unloaded mail trucks, and delivered packages.
TEACHER ASSISTANT
Board of education
03.1999 - 06.1999
- Promoted language development skills through reading and storytelling
- Applied the positive reinforcement method to redirect negative behaviors
- Assisted children per station during small group learning periods.
CASE MANAGER
Bethel Head
08.1998 - 04.1999
- Enrolled children
- Scheduled medical and dental appointments
- Performed referrals for appropriate service
- Evaluated and addressed children needs and concerns
- Maintained a caseload of children, working under strict deadlines
- Consulted with other professionals regarding the treatment of children
- Educated residents and their families regarding other community resources
- Completed intake assessments with parents and drafted community re-entry plans following treatment
- Set up meetings to talk with the families, conducted home inspections, setup busing transportation for the children to and from school.
CASUAL CLERK
United Postal Service
12.1997 - 12.1997
- Sorted mail, Packed mail into bins.
CASHIER
Hills
11.1994 - 11.1994
- Operated cash register
- Maintained positive customer service relations
- Checked inventory
- Stocked shelves.
Housekeeping
Days Inn Hotel
06.1987 - 09.1987
- Dusted and mopped all hard surfaces
- Polished furniture and metal fixtures
- Gathered and emptied trash and recycling bins
- Cleaned Venetian blinds, including washing and vacuuming them
- Dusted furniture, walls, machines and equipment
- Wet mopped and spot mopped public corridors, washrooms and classrooms
- Notified building managers about needed repairs and replacement equipment
- Maintained all janitorial equipment in a clean, safe and operable condition
- Removed breakfast and lunch garbage after each meal period
- Cleaned and maintained bathrooms and showers and swept and mopped floors.
Cashier, Customer Service
kmart
11.1987 - 08.1987
- Processed an average of transactions each day in a timely manner.
Temp
Hunter Executive Temp Agency
06.1986 - 09.1986
- Collected voter signatures
SECRETARY
Precinct 6
06.1986 - 09.1986
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Wrote reports and correspondence from dictation and handwritten notes
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Received and distributed faxes and mail in a timely manner.
Education
BACHELOR OF SCIENCE - Liberal Science
Medaille College
Buffalo, NYHigh School Diploma - Business
Riverside High School
Buffalo, NYSkills
- Psychiatric population familiarity
- Quality management care team member
- Exceptional problem solver
- Community resources specialist
- Outreach programming specialist
- Practiced in family assessments
- PTSD group specialist
- Superior communication skills
Accomplishments
- Effectively managed caseloads of more than [25] clients at any given time.
- Awarded Outstanding Employee from StoneyBrook University in 2008.
Community Service
- Meals on Wheels
- SPCA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
State Employee
WNYDDSO
01.2007 - Current
PROGRAM MANAGER
People Inc
09.2002 - 01.2007
Casual Mail Carrier
United States Postal Service
07.2002 - 08.2002
TEACHER ASSISTANT
Board of education
03.1999 - 06.1999
CASE MANAGER
Bethel Head
08.1998 - 04.1999
CASUAL CLERK
United Postal Service
12.1997 - 12.1997
CASHIER
Hills
11.1994 - 11.1994
Cashier, Customer Service
kmart
11.1987 - 08.1987
Housekeeping
Days Inn Hotel
06.1987 - 09.1987
Temp
Hunter Executive Temp Agency
06.1986 - 09.1986
SECRETARY
Precinct 6
06.1986 - 09.1986
BACHELOR OF SCIENCE - Liberal Science
Medaille College
High School Diploma - Business
Riverside High School